Position Purpose:

Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Manage branch with less than ten full-time employees.

Report To Current Branch Manager Job Responsibilities:

 Maintain a highly motivated and well-trained staff while also maintaining effective employee relations.  Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.  Evaluate the job performance of branch office staff to ensure quality of work and service to members.  Monitor branch activity, including number of transactions, teller errors, and loan volume.  Manage the security and safety of the branch. Examine and monitor security and safety policies and procedures on an on-going basis.  Monitor branch operations to ensure a consistent, professional approach.  Assist staff or members in solving complex account problems.  Assist members with debit card disputes and new card orders  Review and approve loan applications to assure loan policy and procedures are being followed.

Qualifications:

 Current assistant manager preferred or equivalent experience.  Knowledge of credit union policies and compliance policies.  Knowledge of loan qualification and processing.  Knowledge of Fiserv and Client Central.  Excellent communications skills  Strong problem-solving skills.  Knowledge of Oracle applications.  Proficient with Microsoft Office.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person