OVERVIEW

Assist the Branch Manager in management and oversight of the branch, including service, operations and leadership of the staff. Provides leadership and development for branch staff and staff in order to meet and/or exceed goals and objectives while providing a consistent and excellent member experience. Assist Branch Manager in assessing, coaching and developing high performing branch teams to ensure consistency and uniformity in providing excellent member service and ensuring an operationally and regulatory compliant branch at each given location.

Responsible for branch compliance logs:

ensure all are documented timely and accurately. Responsible for reconciliation of vault cash and cash shipments including recommending vault changes and cash order limits. Ensure cash drawers are properly stocked based on branch traffic patterns, volume and policy. Perform floor management; walking the floor to provide assistance to new and existing MSRs. Assist in the creation, implementation, and achievement of the branch business plans to meet objectives set by management. Handle escalated situations for quick and excellent member problem-solving and resolution Ensure premier member service standards are being met within the branch at all times. Assist in branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic. Provide overrides for MSRs when necessary. Provide on-the-spot / on-the-call coaching when necessary. Assist MSRs with more complex questions. Assist in creating an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc. Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch. Ensure dual control is implemented and followed at all times; manage overall cash position for the branch while limiting excess cash and overall expense. Comply with BSA and SAR requirements and ensure branch staff do the same. Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize. Utilize tools and reports to analyze, identify and strategically address member trends within the branch. Actively spend quality time with your staff for ongoing coaching and development of branch staff; drive service activities and hold ongoing branch meetings. Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation. Recommend changes to management to help improve the overall branch operation and member service. Assist staff with member escalations. Travel and work at other branch locations as required. Other duties as assigned

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Experience:

banking, credit union operations, or financial services: 2 years (Required)

Work Location:

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