Branch Operations Manager

BANKING BRANCH MANAGER OR BANKING CUSTOMER SERVICE EXPERIENCE REQUIRED. POSITION SUMMARY

Oversee all branch operations, including, but not limited to the following: new business development, retention of current business/customer relationships. Originate and close consumer loan applications. Acquire and maintain the knowledge and ability to perform, explain, mentor, train and coach any and all functions of each branch position, ensuring that all policies and procedures are followed by branch personnel. Management and maintenance of staff and branch specific financial objectives and goals. Perform various clerical and administrative functions related to opening customer accounts, and ensuring branch staff is providing service at The First Northern Bank and Trust Co. expected standard, thus building and maintaining profitable customer relationships. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Branch size criteria includes servicing and selling up to a maximum of 6,000 deposit customer count while being responsible for providing service to customers seeking loans.
• Promotes Bank programs and encourages new customer relationships by making outside calls to existing and potential customers in the business community.

Identifies their needs and determines the best approach to present the Bank's services and products in order to maintain and/or generate new relationships. Cross sell business products, merchant services, remote deposit, etc. Represents the Bank and provides leadership in key community activities including business, charitable, civic, and social organizations.

• Develop and maintain a budget, business plan and business development strategy.
• Responsible to support quality/service and sales activities, including marketing input, sales results and quality/service efforts as measured by monthly reports to fulfill monthly business plan goals.
• Actively participates in the training of branch employees by conducting group and individual training sessions.

Maintains extensive knowledge of the features and benefits of all bank products and services. Through personal example, provides staff members with a positive, professional customer sales and service oriented role model. Takes responsibility to follow up on training, verifying understanding of the concepts and skills.

• Originate and close consumer loan applications. Collect required documentation, enter on Mortgage Bot when applicable, and order credit reports and forward package to the underwriters for approval.
• Maintain NMLS # in Federal Registry (Nationwide Mortgage Licensing System)
• Refer Commercial loans to appointed lender adhering to the bank's policy and procedures.
• Refer Residential Mortgage loans to appointed Mortgage Originator.
• Establish and monitor monthly goals for CSR's and tellers. Determine monthly blitz product and weekly track results. Establish quarterly loan and deposit account, number and dollar goals.
• Conduct annual evaluations with assistant branch manager and for each branch employee. Review time sheets, attendance cards, vacation and sick day scheduling, and keep current data in employee files. Complete verbal, written, and other warnings and send to Human Resource for employee personnel files.
• Other functions also include wire transfers, teller audits, branch capture, opening, closing of branch, all customer service duties, opening CD's, IRA's, medallion signature guarantees shipping to Federal Reserve, and attend committee meetings.

Education:

Associate's Degree (two year college or technical school)

Experience:

Two to four years related experience

Computer Skills:

Branch Manager should have a wide knowledge of various computer skills. Should be familiar with the Jack Henry banking software.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

BANKING CUSTOMER SERVICE

2 years (Required)

BRANCH MANAGEMENT

2 years (Required)

Work Location:

In person