Online Branch Service Manager

Purpose of Position:

Assist in managing the day-to-day operational integrity of the online branch and ensure the branch operates within all banking laws and regulations. Provide leadership, motivation and direction to the online staff. Expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch.

Essential Job Functions:

Assisting in the overall management of the online branch operations. Carry out supervisory responsibilities over wire transfers, account closeouts, site visits, documentation review, etc. in accordance with Bank policies, procedures and regulatory guidelines.

Develop, train, coach and mentor online branch staffDevelop new business relationships, expand and retain existing ones.

Conduct business calls to existing and potential customers.

Assist Online Branch manager in developing and managing the sales process for the online branch.

Approve transactions, authorizations, exceptions and adjustments.

Deliver value to our customers by exhibiting excellence at all levels through streamlined, accurate and efficient service and operational performance.

Communicate product and service features and benefits in a clear and compelling manner.

Assure that all branch records, reports and operations are accurate and timely.

Perform other duties as directed.

Knowledge, Skills and Experience Requirements:

Bachelors degree or equivalent experienceThree years of branch operations management experience or equivalentDetailed knowledge of banking procedures and regulationsStrong communication, interpersonal and supervisory skillsOur job titles may span more than one career level. The starting base salary for this role is between $70,000 $80,000. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Hybrid Work Model Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as remote.

Search Firm Representatives- Please Read Carefully Amalgamated Bank does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for the position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.