Branch Manager

KEY RESPONSIBILITEIS

Branch Leadership & Operations o Oversee all daily branch operations, ensuring efficiency, accuracy, and compliance with company standards. o Lead, coach, and develop branch staff to build a high‑performing, customer‑focused team. o Maintain a safe, organized, and productive work environment across warehouse, counter, and office functions. o Implement and monitor operational processes, including inventory control, order fulfillment, receiving, and logistics coordination. Customer & VMI Service Excellence o Ensure exceptional service delivery for all VMI programs, including scheduling, replenishment accuracy, and on‑site customer support. o Build and maintain strong customer relationships, serving as the primary point of escalation for service issues. o Partner with sales teams to identify growth opportunities within existing accounts and support new business development. o Monitor VMI performance metrics and drive improvements in fill rates, accuracy, and service responsiveness. Financial & P&L Management o Own the branch's full P&L, including revenue, gross margin, operating expenses, and profitability targets. o Analyze financial and operational reports to identify trends, risks, and opportunities for improvement. o Ensure cost‑effective operations through labor planning, inventory optimization, and vendor management. Strategic Execution & Continuous Improvement o Implement company initiatives, policies, and best practices at the branch level. o Lead process improvement efforts to enhance efficiency, reduce errors, and improve customer satisfaction. o Collaborate with regional and corporate leadership to align branch performance with organizational goals. o Represent the branch in cross‑functional meetings, audits, and strategic planning sessions.