Retail Operations Manager Officer - United Branch

06/05/2026

Hours:

11:00am - 7:00pm M-F Some Saturdays/Sundays

Job Duties:

Provide quality customer service in a retail environment and work towards the generation, promotion and maintenance of a quality work environment for the staff of Amarillo National Bank. Maintain a positive attitude and provide team support. Make marketing calls on existing customers, as well as potential customers. These calls are to be reported to the Marketing Department and will be discussed at the Marketing Meeting. Provide general supervision of the branch and ensure that duties and responsibilities assigned are carried out in an effective, systematic and cost-oriented manner with focus on Customer Service. Assist branch employees with questions and problems. Help resolve customer problems and complaints and training of staff as needed. Act as a CSR and assist teller operations on a regular basis. Develop incentives based on needs at this location. Distribute all special projects and handle each customer in a professional manner.

Requirements:

High school education or equivalent is required. College degree preferred or previous work experience may be substituted. Previous banking experience of at least 3 to 5 years is preferred with extended experience in banking operations. Supervisory experience of at least 2 or more years is preferred. Ability to communicate effectively with customers, employees and bank personnel is of utmost importance. Must be able to coordinate and supervise the branch's operation activities and motivate employees under direct supervision. The ability to act independently and handle customer problems/complaints is essential. Ability to work "Under Pressure" is necessary. A neat and professional appearance is needed. Must be organized and detailed oriented. Must be flexible with working retail hours, including weekends. Must lead by example and be working manager.