CSR - Counter duties:

Face to face interaction with customers, complete transactions using Mincron; etc.

Warehouse duties:

safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders - Will Call; etc.

Driver duties:

delivery process, documentation procedures, DOT regulations and internal safety protocols Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc. Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Ensure branch showroom is adequately stocked, cleaned and organized as well as the warehouse and showroom and ensure there are no safety hazards Perform other duties as assigned CSR - Counter duties: Face to face interaction with customers, complete transactions using Mincron; etc.

Warehouse duties:

safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders - Will Call; etc.

Driver duties:

delivery process, documentation procedures, DOT regulations and internal safety protocols Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc.

Nature & Scope:

Possesses a broad theoretical job knowledge typically obtained through advanced education Has no discretion to deviate from established procedures by performing structured work assignments Work is closely supervised Problems faced are not typically difficult nor complex Explains facts, policies and practices related to job area

Knowledge & Skills:

Knowledge of MS Office including Word, Excel and Power Point. Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Developing rapport and effective listening skills including high level of professionalism - patience, poise and tact Effective verbal and written communication skills. Effective organizational skills and time management skills including ability to prioritize and multi-task. High level of attention to detail and accuracy Ability to establish positive working relationships with internal and external customers and employees. Ability to develop leadership skills including delegation, performance management and personnel development Ability to use good judgement and strong work ethics and integrity on the job. Knowledge of HVAC equipment / products is preferred Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner Ability to understand and follow procedures, work instructions and company policies

Experience:

1 - 3 years customer service, retail or HVAC preferred

Education/Certification:

Bachelor's degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience

People Management:

No Physical Requirements /

Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Manager, Regional Operations (ROM) The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including

HIV/AIDS

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