Branch Supervisor - West Point Branch

Branch Supervisor

• West Point Branch West Point, VA 23181 $36,980
• $50,040 a year
• Full-time $36,980
• $50,040 a year
• Full-time Branch Supervisor The Branch Supervisor oversees the daily operations of the credit union branch, ensuring exceptional member service, operational efficiency, and compliance with regulatory standards.

This role directly handles, leads and supports branch staff, manages member relationships, and helps drive sales of financial products and services. Through hands-on leadership and active engagement, the supervisor plays a key role in meeting performance goals while fostering a positive, member-focused environment.

Job Duties & Responsibilities:

• Team Leadership
• Maintains a motivated, well-trained staff by supporting hiring decisions, overseeing ongoing training, and ensuring employees are current on security, robbery, and operational procedures.
• Budget & Financial Oversight
• Recommends and manages the annual branch budget while compiling and reporting required financial data to internal management and regulatory bodies.
• Operations Monitoring
• Tracks branch performance across transaction volume, loan activity, and account changes to ensure efficiency and sound business practices.
• Regulatory Compliance
• Enforces credit union policies and ensures the branch meets all federal laws and NCUA regulations, working closely with internal auditors on internal controls.
• Member Account Services
• Opens and services accounts, conducts new member orientations, approves consumer loans within assigned authority, and processes home equity loan draws as needed.
• Staff Scheduling & Coverage
• Assists the Branch Operations Manager with employee scheduling, including coverage at other branch locations and Saturday drive-through rotation.
• Facility & Safety Management
• Oversees building and grounds maintenance, manages the fire protection/evacuation plan, maintains safety equipment, and controls building security access.
• Cash & ATM Management
• Orders and distributes daily cash, supplies tellers and ATMs, and assists with balancing and loading ATMs and cash dispenser machines under dual-control requirements.
• Member Communication & Problem Resolution
• Handles member inquiries and transactions by phone, resolves complex account issues, and ensures a high-quality service experience across all interactions.
• Community & Business Development
• Promotes the credit union's goodwill by engaging with members, local businesses, and civic organizations, and participating in community events to grow visibility and membership.
• Performance Monitoring & Training
• Create and maintain a cross-selling environment within the branch.

Train employees to maximize opportunities to offer products to our members

Required Qualifications:

High School education or equivalent; College degree preferred

• Experience in management at a CREDIT UNION or BANK
• Three to five years of consumer lending & financial institution experience or equivalent combination of education and experience.
• The ability to support and promote a positive work atmosphere. Teamwork is essential to our success and we are looking for individuals who demonstrate caring, compassion and the ability to get along with others.
• Acceptable credit rating and criminal background check Anyone who has experience with banking, cash handling or customer service would translate well to this role.

This job description is not an all-inclusive list of all the responsibilities, skills, working conditions, or essential functions of this job. Management reserves the right to modify, add, or remove essential functions based on business needs.

Job Type:

Full-time Pay:

$36,980

• $50,040

Benefits:

401(k) 401(k) matching Health insurance Dental insurance Vision insurance Life insurance Paid time off Retirement plan

Schedule:

Typically Monday-Friday 8 hour shift; Occasional Saturday rotation

Work Location:

Primarily in person at the West Point Branch location

Pay:

$36,980.00

• $50,040.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person