Utility Billing Account Clerk III - Water Customer Services

Job

ID 61716

Job Category Accounting, Budget, & Finance Full/Part Time Full-Time Regular/Temporary Regular

ABOUT THIS POSITION

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix. The Water Services Department is seeking a Utility Billing Account Clerk III to join the Billing Customer Services Division . This position provides advanced customer account support and plays a key role in delivering excellent customer service, conducting detailed account analysis, and ensuring the accuracy of City Services bills. Key Responsibilities Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments. Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections. Perform a wide range of billing adjustments within the CC&B system. Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories. Apply utility billing policies and procedures to ensure proper and consistent account handling.

IDEAL CANDIDATE

The ideal candidate will bring strong analytical abilities, sound judgment, and the ability to work independently while maintaining a high level of accuracy within the Customer Care & Billing (CC&B) system.

They will also demonstrate:

Excellent verbal and written communication skills. Advanced computer proficiency. Comfort working in a fast-paced, high-volume customer service environment. The ability to speak, read, and write in Spanish (preferred).

SALARY Pay Range:

$21.02 to $31.06 per hour.

Hiring Range:

$21.02 to $28.17 per hour.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:

Please understand that this is pay grade 338. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS A

comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or

HSA/HDHP

plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

Three years of bookkeeping and clerical accounting experience; including experience in preparing financial reports, supplemented by courses in bookkeeping and accounting. Other combinations of experience and education that meet the minimum requirements may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. For information regarding pre-screening and driving positions, . The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus one year experience in: Microsoft Excel. Utility billing operations. Financial reconciliations. Accounts receivable processes. Research, auditing, and account investigation. Working in a customer service-focused environment. Using computerized accounting systems, including Customer Care & Billing (CC&B). Reconciling receivable and payable statements, reports, logs, and similar documents. Performing detailed data entry in a fast-paced environment and maintaining or auditing accurate records.

RECRUITMENT DATES

Recruitment closes May 22, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference. If you are in need of computer resources, for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Account Clerk III, JC:

01330, ID#61716, 05/08/2026,

USM, RG, Benefits:

003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply. Utility Billing Account Clerk III

• Water Customer Services 4.1 4.1 out of 5 stars 200 W Washington St FL 11, Phoenix, AZ 85003 $21.02
• $31.06 an hour
• Full-time City of Phoenix 326 reviews $21.02
• $31.06 an hour
• Full-time Job

ID 61716

Job Category Accounting, Budget, & Finance Full/Part Time Full-Time Regular/Temporary Regular

ABOUT THIS POSITION

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix. The Water Services Department is seeking a Utility Billing Account Clerk III to join the Billing Customer Services Division . This position provides advanced customer account support and plays a key role in delivering excellent customer service, conducting detailed account analysis, and ensuring the accuracy of City Services bills. Key Responsibilities Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments. Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections. Perform a wide range of billing adjustments within the CC&B system. Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories. Apply utility billing policies and procedures to ensure proper and consistent account handling.

IDEAL CANDIDATE

The ideal candidate will bring strong analytical abilities, sound judgment, and the ability to work independently while maintaining a high level of accuracy within the Customer Care & Billing (CC&B) system.

They will also demonstrate:

Excellent verbal and written communication skills. Advanced computer proficiency. Comfort working in a fast-paced, high-volume customer service environment. The ability to speak, read, and write in Spanish (preferred).

SALARY Pay Range:

$21.02 to $31.06 per hour.

Hiring Range:

$21.02 to $28.17 per hour.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:

Please understand that this is pay grade 338. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS A

comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or

HSA/HDHP

plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

Three years of bookkeeping and clerical accounting experience; including experience in preparing financial reports, supplemented by courses in bookkeeping and accounting. Other combinations of experience and education that meet the minimum requirements may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. For information regarding pre-screening and driving positions, . The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus one year experience in: Microsoft Excel. Utility billing operations. Financial reconciliations. Accounts receivable processes. Research, auditing, and account investigation. Working in a customer service-focused environment. Using computerized accounting systems, including Customer Care & Billing (CC&B). Reconciling receivable and payable statements, reports, logs, and similar documents. Performing detailed data entry in a fast-paced environment and maintaining or auditing accurate records.

RECRUITMENT DATES

Recruitment closes May 22, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference. If you are in need of computer resources, for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Account Clerk III, JC:

01330, ID#61716, 05/08/2026,

USM, RG, Benefits:

003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.