What you will be doing:

Investigate accounting application support cases from BisTrack customers, fully document and understand issues, and gather necessary information to resolve or escalate.\nCarry out root cause analysis of errors in customers' business environments.\nLiaise between support, development, and quality assurance teams as part of the larger customer support effort.\nUnderstand customers' business process flow and explain how it relates to their use of the BisTrack application.\nManage and follow up on assigned support cases to create a remarkable experience for customers.\nClearly and professionally communicate case updates to customers by phone and email in a timely manner.\nTravel to Epicor's US-based user conferences.

What you will likely bring:

3+ years of applicable experience and demonstrated success/knowledge.\nPost-secondary education in a related discipline and/or industry knowledge/experience.\nBasic knowledge of accounting fundamentals (including Accounts Payable, Accounts Receivable, and General Ledger). US Payroll and/or Fixed Assets experience is an advantage.\nAbility to investigate and find reconciliation issues between subledgers and General Ledgers.\nExperience and working knowledge of software business processes such as inventory management, production processing, and purchasing management.\nAnalytical and troubleshooting skills.\nExcellent communication skills - English verbal and written.\nPresentation skills and a demonstrated ability to train others.

What could set you apart:

Working knowledge of Epicor's Kinetic ERP and/or Microsoft Dynamics GP accounting software.\nExperience in an ERP software support environment with high call volumes and large numbers of clients and users.\nExperience with Microsoft SQL.\nBusiness experience (processes and problems) in a retail environment. #LI-MB1 #

LI-HYBRID

About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits Health and Wellness:

Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility:

Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development:

Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace:

Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance:

Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility:

Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer.

Range:

Minimum:

65,000

CAD Maximum:

104,000 CAD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

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