Accounts Receivable and Service Assistant:

This role serves as a central coordinator for service operations, ensuring seamless communication between customers, field teams, and internal staff. The position is responsible for organizing work orders, managing service scheduling, and proactively following up on open items to keep jobs moving forward without delays. Additionally, the role supports the financial side of operations by handling service-related billing, invoicing, and collections, helping maintain both workflow efficiency and timely revenue capture. Candidates must be detail-oriented and able to manage multiple tasks in a fast-paced, high-volume construction environment.

Duties and Responsibilities:

Create, track, and manage service work orders from initial request through completion
Schedule and dispatch service calls, coordinating with field staff to ensure timely execution
Serve as the primary point of contact for customers while field supervisors are on-site, maintaining clear and consistent communication
Handles high call volumes and email correspondence in a timely manner
Proactively follow up on open and aging jobs to prevent delays, ensuring all required information, approvals, and questions are addressed
Act as a liaison between customers, property management companies, and internal teams to keep projects progressing
Prepare and process service invoices, including billing, adjustments, and collections follow-up
Monitor accounts receivable aging and assist in resolving outstanding balances
Enter and maintain accurate job and customer data in company systems (e.g., work order/dispatch software)
Distribute service agreements and support service-related marketing communications
Provide administrative and coordination support to the production and service teams

Essential Skills and Qualifications:

Communication:

Communicates clearly and professionally; listens actively, asks questions, and responds appropriately in a variety of situations.

Customer Service:

Communicates clearly and professionally with customers, property managers, and internal teams and serves as the primary point of contact while field supervisors are on-site, ensuring consistent updates.

Professionalism:

Demonstrates accountability by tracking work orders from initiation through completion; maintains organized and accurate job documentation, billing records, and communication logs and represents the company professionally in all customer and internal interactions.

Dependability:

Supports production and service teams with consistent administrative coordination and follows through on aging and stalled jobs to ensure resolution.

Attendance:

Maintains reliable attendance to support daily scheduling, dispatching, and customer communication needs and ensures continuity of service coordination responsibilities during absences when applicable

Ethics & Confidentiality:

Handles customer, financial, and company information with confidentiality and integrity and accurately processes billing, invoicing, and collections in accordance with company standards

Problem Solving:

Coordinates between multiple parties to remove obstacles and keep service work progressing.

Education and Experience Requirements:

High school diploma, GED, or equivalent Prior experience in Accounts Receivable and Service Experience with Microsoft office software (Word, Excel, etc) Some construction experience is preferred but not required Western Pacific Roofing Corp. is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.

Note:

The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Benefits After Continuous Employment:

Medical insurance after 90 days (70% of employee's premium is paid by Western).
Paid Holidays for office closures after 90 days.
Earn paid Personal Time Off by hours worked after January 1st.
401(k) participation after 6 months of continuous employment and over the age of 21.
Performance review after 90 days.

Schedule:

Monday to Friday, 8:00 am to 5:00 pm. May be required to participate in an on-call rotation during periods of inclement weather or emergency conditions to support urgent service requests.

Job Type:

Full‑time

Wage Rate:

$20.00 ‑ $24.00 per hour Ability to commute/relocate: Palmdale, CA 93550: Reliably commute or planning to relocate before starting work (Required)

Work Location:

2229 East Avenue Q, Palmdale, CA 93550 Work remotely:

No Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

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