AR Chargeback Specialist

AR Chargeback Specialist AG Jeans South Gate, CA Job Details Full-time $70,000 - $75,000 a year 2 hours ago Benefits Health insurance On-site gym Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Paid sick time Qualifications Debt collection phone call Customer communication Accounts receivable management Cash application ERP systems Research Attention to detail Collection management Negotiation Collections account management Full Job Description We are seeking a detail-oriented and proactive Chargeback Specialist to join our team. This role is responsible for processing chargebacks, reviewing deductions taken by major retailers such Nordstrom, Bloomingdales and other specialty boutiques. Resolving customer issues, supporting collections, and maintaining accurate A/R documentation. The ideal candidate is organized, analytical, and able to communicate effectively with customers, the Factor, and internal teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Contacts customer by telephone or e-mail and confers to determine reason for overdue payment, reviews terms of sales, service or credit contract with customer.
• Manages customer disputes, vendor compliance fines and unauthorized retail deductions.
• Research and dispute chargebacks, including gathering documentations (invoices, POD's purchase orders, shipping documents) to determine validity and or support reversal.
• Master strict retail routing guides to avoid non-compliance deductions and differentiate between valid fines and invalid claims.
• Coordinate with warehouse, shipping and sales teams to fix the root cause of repeated operational errors.
• Initiate verbal and written communications with customers, Factor company and other external partners to resolve issues.
• Maintain accurate Accounts Receivable aging report, process credit memos and prepare chargeback trending report for senior management.
• Communicates credit risks or bad debt information to manager immediately upon discovery.
• Ensure unapplied credits are identified on a timely basis and cleared against outstanding receivable balances as deemed appropriate by customers.
• Participates in Account Past Due Meetings and reports status of all delinquent accounts assigned.

QUALIFICATIONS

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Chargeback process, Billing and Collections procedures
• Strong Microsoft Excel skills and experience in navigating ERP system.
• Strong negotiation and follow-up skills to communicate effectively with customers and internal departments.
• Must have knowledge of customer portals to access chargeback deductions, ASN issues, PO violations, routing guide discrepancies EDI errors, purchase order discrepancies and billing errors.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance On-site gym Paid sick time Paid time off Parental leave Vision insurance Application Question(s): Do you have experience in the apparel industry? What is your level of experience in the chargeback position? Do you have knowledge in using the customer portal?

Experience:

Collection management: 3 years (Required) Ability to

Commute:

South Gate, CA 90280 (Required)

Work Location:

In person