Account Clerk I/II/III, Patient Accounting

Account Clerk I/II/III, Patient Accounting Hilo Benioff Medical Center - Hilo, HI 96720

Posted:

04/08/2026

Employment:

100% FTE, Full-Time with

Benefits Pay:

$37,692.00 - $43,272.00 per

Year Department:

Patient Accounting (350-8530)

Experience:

Intermediate Job Description Hilo Benioff Medical Center, a community-focused hospital serving the East Hawaiʻi region, is seeking a detail-oriented Account Clerk to join our Patient Accounting team. This role plays a vital part in ensuring accurate billing, posting, and reconciliation of patient accounts while supporting high-quality financial services for our patients and community. Key Responsibilities Post, verify, and reconcile patient charges, payments, and adjustments for hospital services Prepare and submit billing to third-party payors and responsible parties with accuracy and timeliness Review and maintain patient account records, ensuring proper documentation and compliance Investigate and resolve billing discrepancies, errors, and account inconsistencies Communicate with patients, insurance providers, and internal departments regarding billing inquiries Provide support services including cashiering, payment processing, and assisting patients at the front counter

REQUIRED QUALIFICATIONS

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek. Class Title General Experience Specialized Experience Total Experience (years) Account Clerk

I 1/2 0 1/2

Account Clerk

II 1/2 1 1-1/2

Account Clerk

III 1/2 2

• 2-1/2 GENERAL

EXPERIENCE

Applicants must possess six (6) months of work experience which demonstrated knowledge of arithmetic and spelling and possession of the abilities to follow oral and written directions; ability to write simply and directly; and ability to compare words and numbers quickly and accurately.

SPECIALIZED EXPERIENCE

Work experience which involved posting to accounting records and other systematizing of fiscal information, i.e., computing, classifying and recording numerical data to keep sets of financial accounting records complete and to derive reports therefrom. Such experience must have demonstrated knowledge of standard accounting classification and terminology pertinent to accounts maintenance operations and office practices and procedures relating to the processing and recording of transactions and accounting information. This work must have involved reconciling accounts (i.e., checking for errors, balancing, and going back to original source document for verification); and the preparation of standard financial statements. •

SUPERVISORY APTITUDE

Applicants must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, previous work experience in a position that demonstrates or performs supervisory functions or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.

SUBSTITUTION OF EDUCATION FOR GENERAL CLERICAL EXPERIENCE

1. Graduation from high school with courses in basic English and arithmetic may be substituted for six (6) months of General Experience. 2. Successful completion of a substantially full-time equivalent accounting curriculum: leading to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements, may be substituted for Specialized Experience on the basis of one (1) year of such training for one (1) school year of experience, up to a maximum of two (2) years. 3. Completion of one (1) school year of (more than one year program) substantially full-time accounting curriculum which normally leads to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements may be substituted for one (1) year of Specialized Experience. 4. Education in an accredited university in a baccalaureate program may be substituted for Specialized Experience on the following basis: a) A baccalaureate degree in accounting will be deemed to have met the experience requirements. b) Fifteen (15) semester hours of training may be substituted for six (6) months of experience, up to a maximum of three (3) years provided the training included at least three (3) credits per semester of accounting courses such as accounting theory and methods used to record and report financial information; analysis of methods for valuing the assets, liabilities, and ownership; etc. Company Description As the Big Island's leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org. Benefits 13 paid holidays each year (104 hours); 14 (112 hours) during election years

• 21 paid vacation days (168 hours) per year
• 21 paid sick days (168 hours) per year
• Medical, dental, vision, and prescription plans Employee Assistance Program Participation in the State of Hawaii's retirement system Potential eligibility for various student loan repayment & scholarship programs
• Rates listed for paid holidays, vacation and sick days are for 1.

0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE. Pre-Employment Health Requirements Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation. Pre-Employment Assessments for External Candidates As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. Equal Opportunity Employer The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer. Shift Details Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7. This 2024 video features highlight from the last year across our organization in the East Hawaii Region that includes Hilo Benioff Medical Center, Honoka`a Hospital, Ka`u Hospital, Yukio Okutsu State Veterans Home, and our network of primary and specialty care clinics under the East Hawaii Health Clinics umbrella. You will learn about our developments in construction, improvements in quality of care, new services and providers, as well as, what's ahead. We conclude this yearbook with a tribute to our healthcare champion Rep. Mark Nakashima.