Wire Transfer Specialist

Wire Transfer Specialist Investar Bank National As Denham Springs, LA Job Details Full-time 4 days ago Qualifications Customer communication High school diploma or GED Full Job Description Job Function - Ensures timely and accurate support for branch personnel and customer service inquiries. Adheres to various federal regulations by monitoring account activities and transactions. Researches and resolves complex customer inquiries. Provides system/application support to assist branch associates researching various issues that may arise. Job Responsibilities - Primary Creates, reviews, verifies, and processes all incoming/outgoing domestic and international wire transfer orders, ensuring wire documentation is complete, accurate and properly authorized. Maintains customer profiles and restrictions within the e-Wire system. Reconciles and maintains balance logs for all ATM's, to include ordering currency and monitoring cash dispensed so there is an adequate amount of currency at all times. Completes daily Teller reconciliation, ensuring accuracy of balances and posting of wires. Ensures posting files are balanced and processed by the designated established daily deadlines. Reviews and verifies the correct paperwork/documentation is received for all new Checking, Savings, CD, and IRA account opened for commercial and retail/consumer products. Ensures ATM Deposit posting files are balanced with no posting exceptions. Reconciles and maintains balance logs for all ATM's, to include ordering currency and monitoring cash dispensed to ensure machines have adequate currency at all times. Place service calls as needed to ensure machines are functional. Scans and indexes all documents into the banks image record retention application as necessary. Reviews endorsements of all large dollar checks to mitigate potential posting issues for our customers. Accepts, researches, and resolves any customer service inquiry, or internal inquiry that may include returned wires, invalid wire instructions, Fed requests to trace or return wire payments, etc. Ensures that own work complies with all applicable laws, regulations, policies and guidelines. Perform other duties as assigned. Education and Related Experience - 1-3+ years of experience in bank and branch operations required High School diploma or equivalent required. AAP Certification preferred. Skills and Abilities - Understanding of NACHA Rules and Regulations Ability to use a Windows based PC and MS Office Software Experience with or the ability to learn the bank's core applications and various PC applications Thorough understanding of the deposit operations functions, policies, and procedures Ability to gather data to assist assigned area in resolving deposit and debit card related issues Ability to learn new tasks quickly and accurately Must be self-motivated and independent Strong reasoning and decision making skills Strong analytical skills Excellent interpersonal skills Excellent multi-tasking skills Strong verbal and written communication skills Working Conditions and/or Physical Requirements - Ability to work in a fast-paced environment and meet strict processing deadlines. Ability to operate a keyboard is required, to perform the essential job functions. Ability to read and interpret a document. Ability to travel if required to perform the essential job functions. Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement. Equal Opportunity Employer/Veterans/Disabled