Cash Poster/Accounts Receivable Clerk

About Us:

At Mancini Beverage, we pride ourselves on delivering exceptional service and creating a positive experience for every customer. We're looking for a dedicated Cash Poster/Account Receivable Clerk to join our team and contribute to our mission of excellence. Job Summary The Cash Poster/Account Receivable Clerk is responsible for accurately applying customer payments, researching payment discrepancies, maintaining customer account balances, and supporting the overall accounts receivable function. This position plays a critical role in ensuring timely and accurate cash applications, reducing unapplied cash, and providing excellent support to customers, sales representatives, and internal departments regarding account inquiries.

Key Responsibilities:

Customer Service:

Greet and assist customers with a friendly and professional demeanor via email and phone. Address customer inquiries, concerns, and complaints effectively and promptly. Provide information about products, services, and promotions. Process returns, exchanges, and refunds in accordance with company policies.

Payment Processing:

Accurately process credit, and debit transactions. Ensure all transactions are recorded correctly. Maintain deposit register and ensure it balances at the end of each batch/deposit. Accurately process EFT/ACH transactions and balance customer accounts

Administrative Tasks:

Prepare and maintain daily deposit reports and spreadsheet. Update and manage customer accounts and records. Review any deductions or short paid issues to resolve account balances.

Compliance and Security:

Adhere to company policies and procedures regarding payment handling and security.

Team Collaboration:

Work collaboratively with team members to enhance customer satisfaction. Participate in staff meetings and training sessions to stay updated on company policies and procedures.

ACCOUNTABILITIES

The Cash Poster is sometimes responsible for performing duties beyond the normal workday. The Cash Poster must also sometimes investigate and resolve problems that arise with orders and deliveries.

Qualifications:

High school diploma or equivalent; some college education or relevant experience preferred. Previous experience in a customer service or cash handling role is a plus. Excellent communication and interpersonal skills. Strong attention to detail and accuracy in handling cash transactions. Ability to handle multiple tasks in a fast-paced environment. Proficiency in basic math and computer skills. Positive attitude and a team-oriented approach.

PHYSICAL ACTIVITIES AND REQUIREMENTS

Ability to position self to access objects such as filing cabinets, ability to remain stationary for extended periods of time, and ability to operate office machinery such as a computer or telephone, ability to communicate effectively and ability to do repetitive motions. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. The job is mostly sedentary

MENTAL AND VISUAL REQUIREMENTS

Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, AND/OR extensive reading.

MACHINES AND EQUIPMENT USED

Ability to use computer, printer, fax machine, photocopier and telephone. Ability to use Encompass software