AR Partner - National Accounts

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. Collections focus will be on named managed/national MRC Global accounts, focusing on root cause issues causing accounts to be delinquent in payment to MRC Global. Build, maintain, and grow relationships both internally and externally to strengthen the business relationship MRC Global has with these key accounts, which includes traveling to customer sites on an annual basis. Using large data sets to analyze, interpret, and come up with solutions to complex issues that exist between MRC Global and key accounts. Using periodic aging data as a guide, research issues that may be contributing to root cause problems in the collection of amounts outstanding. Gain understanding of customers' accounting systems and procedures to modify the transfer of data to meet customers' payables requirements. Using a weekly priority collection list, monthly aging, and follow-up comments, make collection calls to those managed account customers who are delinquent. Arrange and follow-up payment schedules or work with customers and branches to resolve issues preventing payment. Review daily payment discrepancy notices, forwarding to the customer or service center as appropriate. Work with the customer and/or service center for a solution through clearing of discrepancies from customers' accounts using interpersonal communication and research of transactions through SIMS and other MRC systems. Focus on resolving issues for managed accounts. Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illnesses immediately. Other departmental duties or projects as assigned. Required Experience (Minimum experience & education needed to successfully execute the job) High school diploma or a GED (general education degree) with three to five years' work experience. Strong logical reasoning skills. Ability to travel as needed to customer sites to work in tandem to resolve issues. Ability to contribute to the quality process by learning new procedures and functions within the department as needed. Good business math skills to accurately understand and process customer account status. Excellent knowledge of MS Office, with excellent skills in Excel and the ability to learn SIMS and other web-based applications. Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. Strong organizational and prioritizing skills, customer service skills. Preferred Experience (Desired experience & education levels for incumbents in the role) High school diploma or a GED (general education degree) with three to five years' work experience. Strong logical reasoning skills Strong data analytic skills Master user in Excel and other data analytics software Ability to contribute to the quality process by learning new procedures and functions within the department as needed. Good business math skills to accurately understand and process customer account status. Ability to establish a good rapport with customers, service center employees, department personnel, and other corporate employees using written correspondence, proper phone etiquette, and other effective interpersonal skills. Strong organizational and prioritizing skills, customer service skills. Skills & Abilities (Unique attributes an incumbent will need to successfully execute the job) Proven experience as an AR Resolutions Specialist or similar role. Strong organizational and prioritizing skills. Ability to pinpoint root cause problems and resolve problems in a timely manner. Customer service skills. Ability to establish excellent rapport with customers, sales representatives, branch management, and other corporate employees using written correspondence, proper phone etiquette, and other interpersonal skills. Excellent knowledge of MS Office, especially Excel. Knowledge of billing procedures and collection techniques. Working Conditions Work is performed in an office environment. May require prolonged periods of sitting/standing. For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.