A Brokerage Clerk works on behalf of clients at a stock exchange. Delivers orders to securities brokers, checks final orders and keeps a record of transactions; delivers securities, distributes dividends and provides tax calculations for clients.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Line of Business Description:
Upon the receipt of a trade correction order request from internal partners, the Error Control team ensure the instructions are complete and correct, then follows procedures to correct the client account. Additionally, the team manages the transaction to settle the activity and distribute the associated profit and loss.
Responsibilities:
Performs an assessment of trade correction requests, then sends communications to complete the correction per established guidelines and procedures Research and resolves trade errors, allocations and discrepancies found in routine reports Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems, escalating more challenging issues to leadership ensuring operational efficiency and quality client service Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units
Job Required Qualifications:
Minimum 1 year experience with financial industry product support Demonstrated ability to manage a personal caseload and organize work to meet daily/weekly SLAs Ability to use Microsoft Excel to run macros, apply filters and understand PivotTables Experience using Microsoft Outlook to manage and organize daily email communications
Job Desired Qualifications:
Experience reviewing/booking trades or resolving trade exceptions/corrections for mutual funds, fixed income, equities, or money markets Coursework or work experience in operations, finance, or accounting
Skills:
Attention to
Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation Numerical Reasoning Shift:
1st shift (United States of America)
Hours Per Week:
40
Privacy Statement:
https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.
