Agent Experience Coordinator

Position Summary The Agent Experience Coordinator serves as the central operational and agent-support anchor of the office. This role ensures a welcoming, efficient, and high-functioning environment while supporting agents, facilitating CRM training, and maintaining office flow and readiness. The Agent Experience Coordinator plays a vital role in agent onboarding and offboarding, culture and engagement activities, event support, and daily administrative operations that uphold RedKey's service standards and agent-first approach. Core Responsibilities Agent Success & Support Serve as the primary in-office contact for agent support and providing timely solutions to requests. Assist agents with CRM setup, marketing requests, campaigns, and general workflow support. Encourage agent connection to company resources, training, and events. Maintain a friendly, supportive, and solutions-oriented presence throughout the day. Recruiting, Onboarding & Off-boarding Support Branch Manager with agent attraction efforts Complete agent onboarding tasks ensuring agents are fully integrated into RedKey systems, tools, platforms, and office processes. Support off-boarding procedures and system removals. Administrative & Financial Operations Process commission check and maintain accurate documentation. Reconcile weekly agent billing and submit to Finance by the end of each week. Support file compliance and auditing. Support internal communication updates in partnership with marketing and leadership. Maintain vendor lists; add new vendors after proper vetting and approval. Office Environment, Culture & Client Experience Maintain a clean, organized, and client-ready office environment throughout the day, including shared and outdoor spaces. Meet and Greet all visitors with a welcoming greeting Answer phone calls and direct calls to appropriate party Manage conference room bookings with priority to closings and ensure accurate calendar updates and timely room turnover. Support office events, trainings, meetings, and closings through setup, materials, refreshments, and end-of-day reset. Send cards, gifts, and engagement to our agents. Maintain letter boards, welcome signage, and office culture touch points. Inventory & Supplies Management Restock office, kitchen, restroom, and event supplies weekly or as needed. Maintain Supra and sign logs for agent usage. Manage RedKey Store inventory and work within approved budgets for reorders. Ensure closing and event supplies are maintained and ordered from approved vendors. Benefits Competitive salary ($42,000 - $52,000) Health insurance, including dental and vision IRA retirement plan Paid time off and company holidays Professional development and training opportunities Opportunity for growth as the company continues to expand Collaborative, supportive, and high-energy team environment Qualifications Required 2+ years of administrative, office coordination, or customer service experience Strong organizational skills with attention to detail Excellent communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Proficiency with Google Workspace (or similar platforms) Preferred Experience in real estate or brokerage operations Familiarity with CRM systems, marketing tools, or transaction platforms Event coordination or hospitality experience Experience supporting sales professionals or independent contractors