Agent Support Manager

Agent Support Manager Red Realty, LLC Murfreesboro, TN Job Details Full-time From $36,000 a year 7 days ago Benefits 401(k) Paid time off 401(k) matching Paid sick time Qualifications Computer operation Microsoft Excel MLS software Phone communication Computer literacy Writing skills Administrative experience High school diploma or GED Dropbox QuickBooks Organizational skills Multi-line phone systems Productivity software Office management Technical Proficiency Mobile devices Full Job Description Position Overview Red Realty, LLC seeks a dynamic Agent Support Manager to serve as the central hub of our operations, supporting our real estate agents and managing daily office functions. This role combines administrative excellence with customer service leadership, requiring someone who thrives in a fast-paced environment and takes initiative to drive company success. Essential Functions Client & Agent Relations Serve as first point of contact for clients, customers, vendors, and agents with exceptional service Answer multiline phone system and route calls professionally Greet all visitors with warmth and professionalism Act as liaison between staff, agents, and the public on behalf of Managing Broker Maintain client follow-up systems and oversee data input Administrative Operations Monitor and order office supplies Manage DropBox file systems Assist agents with MLS navigation and listing input Monitor contract files for completeness and proper documentation Prepare document packets for agents (listings, sales, new construction) Handle light accounting tasks including check printing, deposits, and reports File and input data (electronic and hard copy) Assist Property Management department manager with different tasks Agent Support & Development Onboard new agents with required forms, insurance, and contractor agreements Maintain agent records including licensing and independent contractor documentation Handle agent transfers in and out of the company Serve as liaison with Tennessee Real Estate Commission Distribute leads as directed by Managing Broker Schedule monthly Opportunity Time Train staff and agents on software platforms (DotLoop, MLS, etc.) Technology & Marketing Support Assist with website updates under Marketing Manager direction Prepare and send mass email campaigns Answer calls from Florida office via smartphone/video interface Maintain proficiency in required software platforms Event Coordination Assist with special events and vendor coordination Order food, drinks, and supplies for gatherings and meetings Required Qualifications Experience & Education High school diploma or equivalent required 3-5 years administrative experience, preferably in real estate Understanding of real estate practices and procedures Technical Skills Proficiency in Microsoft Office Suite (Word, Excel) Ability to learn and teach: MLS, DotLoop, Dropbox, BoldTrail, QuickBooks, Adobe Experience with multiline phone systems Computer literacy and ability to operate standard office equipment Core Competencies Exceptional verbal and written communication skills Strong organizational abilities and attention to detail Self-motivated with ability to work independently Flexibility and adaptability to changing priorities Professional appearance and demeanor Conflict resolution skills Customer service excellence Preferred Qualifications Real estate industry experience Previous experience in client-facing roles Familiarity with Tennessee and Florida real estate regulations Physical Requirements Ability to sit for extended periods Lift up to 25 pounds occasionally Operate computer equipment and standard office machines Communicate effectively via phone and in person Reasonable accommodations will be provided as required by law

Compensation & Benefits Base Compensation Starting Salary:

$36,000 annually

Performance Bonus:

$20 per residential/commercial closing

Annual Review:

Opportunity for merit increases Benefits Package 401(k) plan with company matching Paid vacation: 1 week after 6 months, 2 weeks after 2 years 5 paid sick days annually Professional development opportunities Work Schedule Monday -

Friday:

8:30 AM - 5:00 PM On-site position (remote work only under extreme circumstances) Potentially an Occasional Saturday (1 per month during busy market periods)

Application Process To Apply:

Submit resume and cover letter to Applications reviewed on rolling basis until position filled No phone calls, please Important Employment Information Background Requirements Employment is contingent upon successful completion of background checks, including criminal history, employment verification, and reference checks, as permitted by applicable law. Position may be subject to pre-employment drug screening and random testing as permitted by Tennessee state law. Equal Employment Opportunity Statement Red Realty, LLC is proud to be an Equal Opportunity Employer committed to workplace diversity and inclusion. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. At-Will Employment Employment with Red Realty, LLC is on an at-will basis. This means that employment may be terminated by either the employee or the company at any time, for any reason, with or without cause, and with or without notice. No supervisor, manager, or employee of the company has any authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to this at-will policy. Only the President/CEO/Owner of the company has the authority to modify this at-will policy, and any such modification must be in writing and signed by both parties.

Pay:

From $36,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person