Senior Claims Consultant, General Liability - Lakeland Publix Super Markets, Inc. - 3.9 Lakeland, FL Job Details Full-time 4 hours ago Qualifications Risk transfer Insurance dispute resolution Expense management Civil litigations Claims negotiation Financial analysis experience Budget planning Damage investigations Mentoring Liability insurance knowledge Document review Legal evidence Insurance investigations Collaboration with legal team Claims documentation management Senior level Training Insurance claims reserve management Subrogation claims Legal support investigation Managing litigation projects Evidence collection Loss calculation Litigation response management Full Job Description As a Senior Claims Consultant - General Liability, you will play a critical role in protecting Publix by managing the company's most complex and highest‑exposure general liability and fleet claims. This role focuses on moderate to high‑value litigated and non‑litigated claims, requiring advanced judgment, litigation strategy, and negotiation skills. You will act as Publix's strategic lead on assigned claims—directing defense counsel, evaluating exposure, setting reserves, and negotiating settlements—while serving as a trusted advisor to Risk Management leadership. This position is ideal for an experienced claims professional who enjoys autonomy, high‑level analysis, and making decisions that have meaningful financial and operational impact.

Responsibilities include:

Own moderate to high‑value litigated and complex non‑litigated general liability and fleet claims (generally \\$150,000 to reserves over \\$250,000). Conduct thorough investigation and liability/damages analysis to set strategy and exposure. Set, adjust, and document indemnity and expense reserves throughout the claim lifecycle. Direct outside defense counsel and manage litigation plans, budgets, evaluations, and strategic recommendations. Carefully review each claim to identify who is legally responsible and estimate the amount of financial loss, then develop a plan for handling the claim and determine its potential impact on the organization. Represent Publix at mediations and trials, maintain settlement authority, and provide timely leadership updates. Conduct thorough Best-Investigation-Evidence (BIE) work by collecting and documenting evidence, statements, photos, and records to analyze liability and damages—ensuring claim decisions are based on the most accurate information. Execute risk transfer by applying indemnity/insurance provisions, issuing tenders, confirming additional insured status, and pursuing subrogation opportunities. Partner with Legal, Real Estate, Loss Prevention, and Operations to support fact gathering, strategy alignment, and timely resolution. Serve as a subject‑matter resource and support training, roundtables, and mentoring for Specialists and Consultants.