Supervisor

Summary of Position The Team Supervisor provides leadership and direction to a team of specialists (case initiation, establishment, enforcement, locate and/or interstate) in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process. Essential Job Requirements Plans, organizes, defines, and reviews work and workflow of a team of case specialists to ensure child support cases progress timely Collaborates with the Project Manager to set goals and expectations for the team Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members Proactively identifies problems and implements solutions to current and long-term issues Receives, evaluates, and resolves customer complaints Works with Project Management to develop policy and procedures for daily operations Provides guidance to assigned staff regarding policy, procedures, and customers having special needs Assists in conducting quality control reviews within the team Maintains a positive working relationship with State personnel Attends and participates in management meetings Conducts a weekly team meeting Provides necessary information to Project Management for the completion of the required reports Posts unit production statistics on a regular basis Works with Project Management to ensure actions are taken within established federal, state and contractual time frames Works closely with Staff Attorneys so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements Contacts State DHS Child Support staff, local IV-D offices, District Attorneys, Clerks of Court and other appropriate individuals/agencies regarding child support related issues as needed Assists project management in performing community outreach activities and in establishing and maintaining good community relations Provides for the confidentiality and security of all case information Regular and timely attendance Other duties as assigned Required Education Bachelor s degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent work experience Required Experience At least two years of supervisory experience or experience in a leadership capacity Child support experience preferred.