Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job Listing ID:
4514305
Job Title:
Supervisor Health Navigator
Application Deadline:
Open Until Filled
Job Location:
Milwaukie
Date Posted:
06/18/2026
Hours Worked Per Week:
38
Shift:
Day Shift
Duration of Job:
Full Time, more than 6 months
SR You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.) Obtain Contact Information
Job Summary
Position Summary
The Supervisor of Health Navigators provides supervision to a team of Health Navigators fielding calls, email and chat based customer service inquiries for certain Performance Guarantee (PG) and Moda 360 groups. Organizes staff, sets goals, ensures resources available as needed, coaches and monitors reps to develop their skills and knowledge in dealing with members, policyholders, brokers, providers, Sales and Service and others. Ensures calls, email and chat are answered promptly, professionally, accurately, and courteously with the goal of providing one call resolution. Evaluates reports and results to ensure goals are achieved. This position requires staff to be flexible with their work schedule to meet the client's needs. This is a FT Hybrid position based in Milwaukie, Oregon Please fill out an application on our company page, linked below, to be considered for this position.
https://j.brt.mv/jb.do?reqGK=27779729& refresh=true
Required Skills, Experience & Education:
High School diploma or equivalent.
2-4 years medical, dental and/or pharmacy claim experience including claim processing and/or customer service and/or claim support.
Strong reading, writing and verbal communication skills.
Possess strong interpersonal skills necessary to deal with difficult issues and people.
Possess analytical, problem solving and decision-making skills.
Project Management skills desired.
Computer word processing and spreadsheet knowledge helpful.
Ability to work with multiple Pharmacy, Dental and Medical applications.
Must maintain confidentiality and project a professional business presence and appearance.
Must be able to work well under the pressure of frequent interruptions, the pressure to make good decisions on problems resulting from phone calls, the pressure of rapidly shifting priorities and the pressure of questions from many sources on many subjects.
Empathy/passion for working with all types of customers.
Ability to come into work on time and on a daily basis. Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email. Claims Adjusters, Examiners, and Investigators
Access our Statewide and Regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more.
Compensation
$71,990.85 to $89,988.57 per Year Depending on Experience
Benefits Offered:
Medical, Dental, Vision, Vacation, Sick Leave, Life Insurance, Short-Term Disability, Retirement, Dependent Care, Education Reimbursement
Job Requirements
