Department Name:

Customer Service\n

Office Type:

Hybrid\nCompany Description\nExtraordinary opportunity. Exceptional experience.\nSometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.\nWe celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.\nTrucordia Values\nWe actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.\nWe

COLLABORATE

continuously because, together, we are more powerful and make amazing things happen for our clients and company.\nWe LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of \"what's next\"?\nWe are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.\nWe

CELEBRATE

both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.\nJob Description\nThe Commercial Claims Manager is responsible for leading, overseeing, and advocating for commercial clients throughout the insurance claims process. This role serves as the primary escalation point for complex or high-exposure claims, partners closely with producers and client service teams, and ensures consistent, proactive claims support aligned with client expectations and carrier best practices.\nThe Commercial Claims Manager plays a critical role in strengthening client relationships, improving claim outcomes, and positioning the brokerage as a trusted advisor.\n

Duties and Responsibilities:

\nClaims Leadership & Oversight\nManage the full lifecycle of commercial insurance claims, including property, liability, workers' compensation, auto, umbrella, and specialty lines\nServe as the primary point of contact for complex, high-severity, or escalated claims\nReview and analyze claim trends and loss data to identify exposure and risk mitigation opportunities\nDevelop and maintain claims best practices, workflows, and documentation standards\nClient Advocacy & Service\nAct as a strategic advocate for clients, liaising with carriers, adjusters, legal counsel, and third-party vendors\nProvide clear, timely communication to clients regarding claim status, coverage issues, and next steps\nPartner with producers and account managers to support client retention and growth efforts\nParticipate in client meetings, stewardship reviews, and renewal discussions as a claims subject matter expert\nTeam Collaboration & Development\nProvide guidance, training, and mentorship to claims specialists or client service teams, as applicable\nSupport internal education on claims processes, coverage interpretation, and carrier requirements\nCollaborate closely with producers, account managers, and risk management teams to ensure a seamless client experience\nCarrier & Vendor Management\nBuild and maintain strong relationships with insurance carriers, adjusters, and claims service partners\nMonitor carrier performance, responsiveness, and claim handling quality\nAssist in resolving coverage disputes, delays, or service issues\nReporting & Continuous Improvement\nPrepare internal and client-facing claims reports, summaries, and loss analyses\nTrack key performance metrics such as claim duration, resolution outcomes, and service levels\nRecommend process improvements and tools to enhance efficiency and claim outcomes\nQualifications\nRequired\n5+ years of commercial insurance claims experience (brokerage or carrier experience preferred)\nStrong knowledge of commercial lines coverage and claims management\nExperience handling or overseeing complex and high-severity claims\nExcellent communication, negotiation, and problem-solving skills\nAbility to manage multiple priorities in a fast-paced environment\nStrong client-facing skills with a consultative approach\nPreferred\nPrior experience in a brokerage or agency environment\nProfessional designations such as AIC, CPCU, ARM, or SCLA\nAdditional Information\nPlease see our company

Benefits:

\nMedical, Dental, Vision\nLife Insurance and AD&D\nFSA / HSA\nAccident\nCritical Illness\nHospital Indemnity\nSupplemental Health Insurance\nEAP\nPet Insurance\n11 Paid Holidays\nFlexible PTO\n401K\nTrucordia Insurance Services, LLC and its affiliates (collectively, the \"Company\") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.\nTrucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.

Attention Recruitment Agencies:

Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. 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