Complex Claims Specialist - 1st Party Property

Complex Claims Specialist

• 1st Party Property Hiscox
• 3.4 Scottsdale, AZ Job Details Full-time $100,000
• $120,000 a year 1 day ago Benefits Wellness program Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Sabbatical Qualifications Customer relationship building Handling insurance claims Data analysis skills

Key Performance Indicators Mentoring Training Full Job Description Job Type:

Permanent Build a brilliant future with Hiscox Complex Claims Adjuster

• 1st

Party Commercial Property About Hiscox USA:

Hiscox USA underwrites small

• to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses.

In 2023, gross written premiums for the segment will represent over $1bn. Approximately 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners for Property and Casualty and Specialty Lines, including Professional Liability, Cyber, Technology and Media & Entertainment. Hiscox USA has built the digital business through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach from its inception and is less constrained by the channel conflict that affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.

The Team:

The Hiscox US Claims team is a dynamic and growing group of technically minded professionals working together to provide superior customer service, through exemplary claims handling leading to positive claim outcomes. The Claims staff is empowered to manage their claims within given authority to provide fair and fast resolution of claims for our policy holder and broker partners. With strong growth across the US business, the Claims team is focused on delivering first in class claims service while reinforcing Hiscox's strong brand built on a long history of outstanding claims handling.

The Role:

The Complex Claims Specialist

• 1st Party Commercial Property manages the most serious and complex commercial property claims, typically involving moderate to high exposure of $100k and above.

Responsibilities include navigating challenging customers, addressing complex coverage issues, and handling Entertainment claims. Serving as an informal team leader, the Specialist supports day-to-day team operations and helps run the team when the AVP is unavailable. Success in this role requires strong technical claims expertise, excellent customer service, the ability to de-escalate difficult situations, and a data-driven approach to improving key performance metrics and leading the team through change.

Key Responsibilities:

Demonstrated experience handling Entertainment claims Ability to manage a high-volume, high-exposure claim inventory Provide prompt, timely responses to escalations Knowledge of how to respond to Department of Insurance complaints Strong desk management, time management, and organizational skills Deliver a high standard of customer service Maintain a strong understanding of coverages available under the BOP and Entertainment policies Manage litigated claims effectively in partnership with Legal and external counsel Build collaborative relationships across Claims leadership, Claims teams, and other business partners Mentor and coach team members Serve as the escalation point for customer and broker concerns, driving efficient and effective resolution

Required Skills and Experience:

5+ years of experience handling commercial claims 5+ years of 1st-party commercial property claims experience, including business income, business personal property, and building coverage Expertise in claims handling practices, including coverage analysis, evaluation, and negotiation Excellent analytical, critical-thinking, and communication skills Strong ability to build engagement, rapport, and relationships with customers and business partners Advanced analytical skills to evaluate coverage and develop and execute claim-handling strategies that drive optimal outcomes Strong technical capability to address complex coverage and damage issues Demonstrated commitment to excellent customer service Ability to manage claim volume efficiently while meeting quality and timeliness standards Experience providing hands-on training, mentoring, and knowledge sharing Active insurance adjuster license(s), or willingness to obtain required licenses

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

Courage:

Dare to take a risk

Ownership:

Passionate, commercial and accountable

Integrity:

Do the right thing, however hard

Connected:

Together, build something better

Human:

Clear, fair and inclusive

What Hiscox USA Offers:

Competitive salary and bonus (based on personal & company performance) 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short

• term disability and long-term disability coverage 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days Paid parental leave 4 week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees' mental health and wellbeing Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program Dynamic, creative and values-driven culture Modern and open office spaces, complimentary drinks •Please note that this position is hybrid and requires two (2) days in our office weekly•Salary range: $100•120k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment #LI-RM1 Work with amazing people and be part of a unique culture