The strongest performers:

Ask thoughtful questions and seek to understand the complete claim picture Analyze information critically and objectively Communicate clearly and professionally Demonstrate empathy during sensitive conversations Manage competing priorities effectively Take ownership of their development and results Focus on delivering outstanding client experiences This role is ideal for individuals who enjoy solving problems, learning continuously, and making meaningful contributions through both technical expertise and human connection. Key Responsibilities Claim Evaluation & Decision Making Develop knowledge of Northwestern Mutual's claim philosophy, contracts, policy provisions, and claim management practices. Review medical, occupational, and financial information to assess claim eligibility and identify additional information needed. Apply policy language, analytical thinking, and sound judgment to determine eligibility, benefit calculations, and appropriate claim outcomes. Client & Stakeholder Communication Conduct meaningful conversations with claimants, representatives, employers, field partners, and internal stakeholders. Explain complex claim-related information clearly, professionally, and empathetically. Handle sensitive situations with discretion, patience, and respect. Documentation & Written Communication Maintain detailed and accurate claim documentation throughout the claim lifecycle. Document key activities, decisions, calculations, and communications. Draft professional correspondence, including requests, updates, decisions, and other claim-related communications. Caseload Management Manage an evolving caseload across multiple claim stages. Prioritize work effectively while meeting service standards and deadlines. Adhere to operational procedures, regulatory requirements, and quality expectations. Collaboration & Problem Solving Partner with medical, financial, legal, technical, leadership, and field resources to evaluate claims and support informed decisions. Navigate ambiguity and complex situations while maintaining professionalism and accountability. Contribute to team success through collaboration and knowledge sharing. Continuous Learning Actively seek feedback and coaching. Build technical expertise and claim management skills over time. Demonstrate a growth mindset and commitment to professional development. Qualifications Required Skills & Experience Bachelor's degree is preferred, or an equivalent combination of education and professional experience. Prior disability insurance claims experience is a plus but not required. Strong analytical, critical thinking, and problem-solving capabilities. Ability to organize information, assess risk, and make sound decisions. Excellent written and verbal communication skills. Strong customer service orientation and ability to navigate sensitive conversations with professionalism and empathy. Ability to handle confidential information with discretion. Strong organizational and prioritization skills with the ability to manage multiple responsibilities simultaneously. Self-motivated and able to work effectively in a production-driven environment. Comfortable making independent decisions while knowing when to seek guidance. Adaptable, resilient, and committed to continuous learning and improvement. Proficiency with Microsoft Office and a variety of business technology platforms, including document management systems, communication tools, and virtual collaboration solutions. Why This Role Matters As a DI Claims Analyst, you'll help clients navigate important life events while developing expertise in insurance, analysis, communication, and decision-making. Through structured training, ongoing mentorship, and meaningful work, you'll build a rewarding career focused on delivering exceptional outcomes for clients, field partners, and Northwestern Mutual. This is more than a claims role. It's an opportunity to combine analytical thinking with empathy to make a real difference in people's lives.

Compensation Range:

Pay Range -

Start:

$60,880.00 Pay Range -

End:

$91,320.00

Geographic Specific Pay Structure:

Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. 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