Mass Tort & Environmental Specialty Operations Senior Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job DescriptionThe Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations reinsurance claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Role Overview:

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct Claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Key Responsibilities:

Leadership & Team ManagementLead, manage, and develop a high-performing team, including hiring, onboarding, performance management, coaching, and compensation planningProvide ongoing technical guidance to claim professionals to ensure consistent and accurate application of policies and proceduresFoster a culture of accountability, collaboration, and continuous improvementIdentify skill gaps and drive targeted training and development initiativesClaims & Technical OversightDirect the handling and resolution of complex claims involving asbestos bodily injury, environmental exposures, workers' compensation, pharmaceutical, and other mass tort risksOversee investigations, including evaluation of coverage, liability, damages, and contractual obligationsReview and approve coverage strategies to ensure consistency, accuracy, and adherence to organizational standardsLead litigation and dispute management strategies, including oversight of internal and external counsel, experts, arbitration, and settlement negotiationsServe as a corporate representative or witness in litigation and other legal proceedings as neededOperational & Strategic LeadershipEstablish and refine end-to-end claims and reinsurance recovery processes to improve efficiency, controls, and outcomesMonitor key performance indicators, operational metrics, and claim billings to assess trends and drive performance improvementsEvaluate productivity, staffing levels, and workload distribution to optimize operationsEnsure adherence to quality assurance standards, internal controls, and compliance requirementsTrack departmental performance against business plans and objectivesReinsurance & Financial ManagementOversee complex ceded reinsurance claims and recovery processes, ensuring accurate reporting and proper segregation of dutiesLead financial forecasting activities related to claims, including budgeting and reserve adequacyEnsure compliance with regulatory requirements, including SOX, tax filings, and internal/external auditsIdentify and implement improvements in data management, reporting systems, and operational processesRisk Management & Stakeholder CollaborationPartner with Legal, Finance, Risk Management, Internal Audit, Product, and external stakeholders to manage risk and resolve complex issuesMonitor industry trends, case law, and regulatory developments to proactively identify risks and recommend mitigation strategiesOversee third-party administrators (TPAs) and vendors to ensure contract compliance, cost control, and service quality

Qualifications:

Experience10+ years of relevant claims, insurance, or reinsurance experienceProven leadership experience managing teams and direct reportsTechnical & Functional SkillsAdvanced expertise in environmental and mass tort claims, including investigation, evaluation, negotiation, and settlementStrong knowledge of insurance/reinsurance contracts, coverage interpretation, and case lawDeep understanding of claims processes, systems, and regulatory requirementsAbility to analyze complex data, financial forecasts, and operational performance metricsAdvanced proficiency in Microsoft Office (Excel, Word, PowerPoint)Leadership CompetenciesStrong leadership and people management skills, including coaching, mentoring, and team developmentAbility to influence and communicate effectively with senior leaders and diverse stakeholders, including global partnersStrategic thinker with the ability to translate complex issues into actionable solutionsProven ability to drive results, improve processes, and manage competing prioritiesWork Environment & TechnologyCompany-provided technology includes laptop, monitors, headset, keyboard, and mouseRemote employees receive a monthly connectivity reimbursementA dedicated, distraction-free workspace and reliable internet (minimum 50 Mbps download / 5 Mbps upload) are required for remote workSkillsClaims Administration, Claims Review, Customer Relationship Management (CRM), Regulatory Compliance, Team Development, Vendor ManagementCompensationCompensation offered for this role is 134,000.00•209,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job•it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger•a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.