PRIMARY PURPOSE OF THE ROLE

To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

Responsible for overall operations management for all locations/offices within an area. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements. Establishes business plan with goals and objectives for the assigned area and locations/offices. Monitors management reports relating to the area/office performance. Assists with the coordination of sales and client service efforts including oral presentations. Supports the organization's quality program(s). Travels as required.

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews. Provides support, guidance, leadership and motivation to promote maximum performance. Has direct and/or indirect responsibility for 100-299 colleagues.

QUALIFICATIONS

Education & Licensing:

Ten (10) years of claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience. Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred, licenses as required.

Skills:

strong technical claims knowledge, excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office products, and leadership/management skills Work environment requirements include -

Physical:

Computer keyboarding

Auditory/visual:

Hearing, vision and talking

Mental:

Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. 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