This is administrative and management work directing all activities for Performance Metrics and Quality Assurance to achieve Palm Tran's strategic goals. An employee in a position allocated to this class works closely with the Executive Leadership team, provides management support, and reports to the Deputy Director. This employee is directly responsible for assisting in the collection, analysis, documentation, and dissemination of service and performance data in cooperation with other Subject Matter Experts in support of Palm Tran's Strategic initiatives tomaximize operating efficiencies and improve customer service. The incumbent will evaluate critical quality assurance functions and processes with the goal of identifying process improvements. The primary responsibilities are to provide management support in complex statistical analysis, performance measurement and compliance. Work is performed under the general direction of Palm Tran's Deputy Director and is reviewed through conferences, reports and evaluation of results obtained.

Bachelor's degree in public administration, transportation planning, business administration, Finance or related field. Five or more years of progressively responsible experience in public transit, performance management, planning, or regulatory compliance, data analysis/research including supervisory experience; or an equivalent combination of related training and experienceMaster's degree in public administration, business administration, finance, transportation planning, or related field. Demonstrated experience working with

FTA/FDOT

regulatory plans and requirements. Strong written and verbal communication skills, including experience preparing and delivering board-level presentations.