Compliance Manager

About Us J&A Solutions is a fast-growing sales and marketing company representing Brightspeed Fiber Internet. We specialize in direct-to-consumer outreach, helping communities access fast, reliable internet. Our culture is performance-driven, team-oriented, and built on accountability and growth. Position Overview We are seeking a highly organized and detail-oriented Compliance & Training Coordinator whose top priority is ensuring all team members operate in full compliance with both Brightspeed and J&A Solutions standards. This role is critical to maintaining operational integrity, minimizing risk, and supporting the success of our sales team through structured onboarding, training, and ongoing compliance oversight. Key Responsibilities Compliance Management Ensure all sales agents meet and maintain full compliance with Brightspeed and J&A Solutions requirements Verify all required permits and licenses are obtained before agents begin working in assigned territories Maintain accurate and up-to-date compliance records for all team members Conduct periodic compliance audits and resolve any gaps immediately Onboarding & Training Develop and maintain a comprehensive New Hire Handbook outlining expectations, policies, and procedures Oversee onboarding to ensure all new hires: Complete required Brightspeed training (including Attensei) Watch and understand all internal training materials Receive required uniforms (shirt) and identification badges Ensure a smooth onboarding experience that sets clear expectations from day one. Track and enforce participation in J&A University, requiring a minimum of 2 hours per week per team member Provide weekly reporting on training activity, completion rates, and engagement levels Identify underperforming agents in training and implement corrective action plans Sales Oversight & Auditing Conduct periodic sales audits to ensure: Agents are working assigned leads properly Sales practices align with company and Brightspeed standards Flag inconsistencies, compliance risks, or performance issues to leadership Work closely with sales leadership to improve accountability and performance, Reporting & Communication Provide weekly compliance and training reports to leadership Maintain clear communication with sales agents regarding requirements and updates Act as the point of contact for all compliance-related questions and issues Qualifications Strong organizational and administrative skills High attention to detail and ability to enforce standards consistently Experience in compliance, training, sales operations, or management (preferred) Ability to manage multiple team members and track performance metrics Strong communication and leadership skills Self-motivated with a proactive problem-solving mindset What Success Looks Like 100% of active agents are compliant and properly documented All new hires are fully onboarded within required timelines Consistent engagement in J&A University across the team Reduced compliance issues and improved sales quality Clear, reliable reporting that leadership can act on Compensation Competitive hourly pay or salary (based on experience) Performance-based bonuses tied to compliance and team performance Growth opportunities within a rapidly expanding company Why Join J&A Solutions? Be part of a fast-growing company with real advancement opportunities Play a key role in building structure and scalability within the business Work in a supportive, high-energy team environment

Pay:

Up to $55,000.00 per year

Work Location:

Hybrid remote in Burlington, NC 27215