Travel Program Manager

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are:

Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

Role Overview:

EPIC is seeking a highly experienced Travel Program Manager to design, lead, and continuously optimize our enterprise-wide corporate travel program. This role is responsible for end-to-end travel strategy, vendor partnerships, policy governance, and technology enablement, ensuring cost efficiency, compliance, and an exceptional traveler experience. This is a newly created role within a growing Procurement team and offers the opportunity to shape the travel program from a strategic perspective, strengthen supplier relationships, and drive measurable business value. The ideal candidate brings deep expertise in AMEX Global Business Travel, SAP Concur, and advanced data analysis, along with strong collaboration skills across Finance, HR, and Procurement.

Location:

This role requires a hybrid work schedule, 3-4 times a month, preferably out of our soon to be open Summit, NJ office. We are also open to a hybrid work schedule out of our NYC or Jersey City offices.

Key Responsibilities:

• Own and evolve the corporate travel program, ensuring alignment with organizational goals, traveler needs, and compliance requirements.
• Lead the governance and ongoing management of the company's Travel & Entertainment (T&E) Policy, ensuring clarity, compliance, and consistent application enterprise‐wide.
• Lead strategic negotiations with airlines, hotels, ground transportation, and travel-related vendors to secure competitive pricing, value-added services, and long-term partnerships.
• Leverage AMEX Global Business Travel (GBT) and SAP Concur platforms to drive adoption, monitor compliance, analyze travel behavior, and identify optimization opportunities.
• Analyze travel spend and performance data using Microsoft Excel, Power BI, and reporting tools to deliver insights, dashboards, and executive-ready summaries.
• Establish and manage vendor relationships, including contract governance, service-level agreement (SLA) monitoring, and performance reviews.
• Collaborate cross-functionally with Finance, HR, Procurement, and business leaders to ensure travel policies support business objectives, employee experience, and risk management.
• Collaborate with the events and meetings team to support travel logistics for major conferences, annual meetings, and special events, as needed. Responsibilities include, but are not limited to, hotel reservations, room blocks, and transportation coordination.
• Drive continuous improvement initiatives, identifying cost savings, process efficiencies, and best practices across the travel lifecycle.
• Serve as a subject-matter expert and escalation point for complex travel issues, ensuring timely resolution and a seamless traveler experience.
• Develop documentation and communications related to travel policies, processes, and system updates using Microsoft Word, SharePoint, and Teams.
• Performs additional responsibilities as required. Education & Experience
• Bachelor's degree in business, hospitality or a related field; or equivalent work experience in travel management.
• Minimum of 5 years of experience managing corporate travel programs, including vendor negotiations and policy governance.
• Professional certification in travel management; procurement certification a plus.

Required Skills & Competencies:

• Demonstrated success in leading and optimizing corporate travel programs at scale.
• Advanced, hands-on experience with AMEX Global Business Travel (GBT) solutions.
• Strong expertise in SAP Concur Expense and Travel, including configuration, reporting, compliance monitoring, and program oversight.
• Proven ability to negotiate complex vendor contracts (air, hotel, car rental) resulting in measurable cost savings and service improvements.
• Advanced Microsoft skills, including Excel (pivot tables, advanced formulas, data analysis), Power BI (dashboards and data visualization), Teams (collaboration), SharePoint (document management), and PowerPoint (executive presentations).
• Strong analytical, communication, and project management skills.
• Ability to work independently while influencing and partnering effectively across departments.
• Experience supporting global or multi-region travel programs.

The national average salary for this role is $110,000.00 to $125,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC

EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth.

We offer:

Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups:

Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50

Work Culture:

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to "Insurance Journal" To learn more about EPIC, visit our

Careers Page:

https://www.epicbrokers.com/about/epic-careers/ . EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf . Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-LL1 #LI-Hybrid