Delinquency & Escrow Coordinator

Delinquency & Escrow Coordinator Tritz Professional Management Services Inc - 3.5 Santa Ana, CA Job Details Full-time $19 - $27 an hour 6 hours ago Qualifications High school diploma or

GED Full Job Description Intro:

Are you a creative, passionate, and driven individual looking to grow your career in a supportive, team-oriented environment? A local Homeowner Association Management Company is seeking someone like you to join our team as an Escrow Representative for the next three months with the possibility of an extension! With over 45 years of leadership in the HOA property management industry, we are committed to enhancing the quality of life for the communities we serve. Our success in HOA management is built on long-standing client relationships, responsive community support, and a strong understanding of the unique needs of homeowners' associations. We pride ourselves on delivering exceptional service to the communities we manage. Now, it's your turn to build your future in this rewarding and dynamic industry.

Overview:

The Delinquency & Escrow Coordinator plays a critical role in managing documentation and communication between attorneys, property managers, and homeowners. This role will also help oversee delinquent accounts.

Duties:

Monitor delinquent accounts and aging reports on a daily and monthly basis Communicate effectively with the attorney regarding delinquent accounts, legal actions, and required documentation Communicate with property managers regarding work being processed for delinquency Send delinquency letters in a timely and accurate manner Send outstanding and aging reports in accordance with established deadlines Process late fees and interest accurately per governing documents and company policy Process ACH payments by adding them to the system and communicating clearly with homeowners Negotiate and coordinate payment plans when applicable Maintain accurate and detailed account notes for all delinquency activity Ensure accuracy of homeowner names and property addresses within the system Demonstrate willingness to ask questions and seek clarification regarding assigned work Investigate and resolve account discrepancies efficiently Organize monthly delinquency processes and maintain an uptodate calendar to ensure deadlines are met Coordinate with internal departments to resolve complex or escalated delinquency issues Ensure compliance with all applicable laws, regulations, and company policies Process ownership transfers and update homeowner records in the management system. Review Grant Deeds and escrow closing documents to verify ownership changes. Calculate and provide outstanding assessment balances, special assessments, collection balances, and other escrowrelated information. Coordinate with escrow officers, title companies, real estate agents, and homeowners regarding account status and ownership transfers. Maintain accurate homeowner account information, including mailing addresses and contact details Monitor escrow requests and ensure timely completion on Homewisedocs. Maintain organized electronic records and supporting documentation on Homewisedocs.

Experience:

High school diploma or equivalent required; associate or bachelor's degree preferred 13 years of experience in collections, accounts receivable, property management, or a related field Strong communication skills, both written and verbal Excellent attention to detail and organizational skills Ability to manage multiple accounts and deadlines simultaneously Professional, firm, and customerfocused approach to delinquency management Proficient in

Microsoft Office Preferred Skills:

Experience working with property management or homeowner associations Familiarity with delinquency letters, late fees, interest, and ACH processing Knowledge of applicable collection laws and regulations Ability to work independently and as part of a team About Tritz Professional Management Services Inc Management through involvement