Developmental Services Resource Compliance Coordinator (37.5 Hour

Developmental Services Resource Compliance Coordinator (37.5 Hour Hybrid Recruitment #260326-1608EG-001 Location Norwich, CT Date Opened 4/2/2026 12:00:00 AM Salary $64,943 - $82,866/year (New State employees start at the minimum of the range.) Job Type Open to the Public Close Date 4/10/2026 11:59:00 PM

INTRODUCTION

Do you have four (4) years of experience in the care, monitoring and individual life planning or directly providing support services to individuals with an intellectual disability? If so, we invite you to take this opportunity to join our team! The State of Connecticut, Department of Developmental Services (DDS) - South Region - is accepting applications for one (1) Developmental Services Resource Compliance Coordinator position based out of Uncas on the Thames in Norwich, CT that will support the Community Companion Home (CCH) Division. The Developmental Services Resource Compliance Coordinator (DSRCC) plays a critical role in ensuring the health, safety, and well-being of individuals receiving care through contracted service providers. This position is responsible for monitoring and evaluating provider compliance with state licensing regulations and contractual requirements established by the Department, with a strong focus on maintaining high standards of consumer care. Through comprehensive on-site inspections, the DSRCC conducts structured reviews of residential programs, assesses environmental safety and regulatory compliance, and evaluates the quality and appropriateness of services delivered. By engaging directly with residents and staff, reviewing programmatic and medical documentation, and providing guidance and corrective recommendations, this role supports continuous quality improvement across service settings. The DSRCC also serves as a key resource in identifying and addressing potential risks, including instances requiring immediate intervention, and contributes to safeguarding individuals by ensuring accountability, transparency, and adherence to best practices in care delivery.

Position Highlights:

PCN 22822

Full-time | 1st Shift Monday - Friday | 8:00 am - 4:00 pm However, flexibility is required to meet the needs of the agency.

What we can offer you:

View our State Employee Benefits Overview page! Professional growth and paid professional development opportunities. A healthy work-life balance to all employees! The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

DDS Mission Statement:

The mission of the Department of Developmental Servicers is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

SELECTION PLAN FOR ASSISTANCE IN APPLYING

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY

Meet Minimum Qualifications:

Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits:

List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.

Resume Policy:

Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position.

This documentation may include:

a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Preferred Shift/Location:

 Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

Timely Submission:

All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing

DAS.SHRM

@ct.gov.

Salary Calculations:

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note:

The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."

Referral Questions:

This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview:

Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS?

WE'RE

HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rocky Young at Rocky.

Young@ct.gov If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at (860) 418 - 6148 or Edward.

Magnano@ct.gov

PURPOSE OF JOB CLASS

(NATURE OF WORK) In the Department of Developmental Services this class is accountable for conducting quality review, licensing and contractual adherence training and inspection visits at Community Living Arrangements, Supportive Living, Day Services, Community Companion Homes and other facilities operated by private providers to ensure quality of care to consumers.

EXAMPLES OF DUTIES

Performs activities to ensure private providers, the resource, adhere to the terms and conditions of the contract and state licensing requirements, entered into with the Department as it relates to quality of consumer care; Prepares for an announced or unannounced on-site inspection by reviewing any previous licensing citations, neglect and abuse and other critical incidents; Utilizes a survey questionnaire for a structured inspection; Tours the facility to inspect for fire code compliance, safety precautions and compliance, cleanliness, appropriate individual bedroom set-up, bathrooms, adequate storage areas and inspects the first aid supplies and OSHA kit; Reviews the fire drill book for an evacuation plan, Level of Need and Individual Plans, emergency relocation plans and other required safety documents; Observes consumers and interviews one resident to assess if the individual has well-being and happiness; Reviews the interviewed resident's program plans for individualized programs, social interaction, medical plans and determines if the program is appropriate; Provides program recommendations as needed; Reviews the individual's medical file for doctor's orders, prescribed medications taken as directed and medical visits are provided; Reviews individual personal finance record and ensures cash on hand is accounted; Interviews select staff to test their knowledge of policy, procedures and the specifics of the individual's program; Provides on-site instruction for pre-licensees and post licensees, improvement initiatives or corrective action; Takes appropriate action if an immediate jeopardy is identified; Gives feedback to the facility manager during the quality review, documents findings on the survey questionnaire and completes the report and enters it into the quality review database; May assist with the removal and placement of individuals due to neglect and abuse; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of modern methods of care, treatment and education of individuals with an intellectual disability living in various community settings; education or instructional techniques; agency policy and procedures; Skills interpersonal skills; oral and written communication skills; Ability to interpret and apply relevant state and federal laws, statutes and regulations; apply agency policy and procedures; perform inspections and individual review; utilize computer software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Four (4) years of experience in the care, monitoring and individual life planning or directly providing support services to individuals with an intellectual disability.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

An Associate's degree or sixty (60) credit hours of college education may substitute for (1) year of the General Experience. A Bachelor's Degree may substitute for two (2) years of the General Experience.

PREFERRED QUALIFICATIONS

Experience providing oversight of licensing and Quality Service Reviews (QSRs) and plans of correction for DDS Settings, including Community Living Arrangements (CLAs), Community Companion Homes (CCHs), and Day Programs. Experience providing oversight of quality service reviews and plans of correction. Experience with DDS' abuse and neglect reporting requirements, investigations, and ability to identify signs of potential abuse or neglect. Experience working with Microsoft Office applications such as Word, Teams, Outlook, Excel, and PowerPoint Experience working independently and as part of a team.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license. CONCLUSION