SECURITY COMPLIANCE OFFICER

\nJOB DETAILS The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents. If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position: Applicants are Encouraged to Apply Online\nBy Mailing to the

Department of Human Resources, ATTN:

SECURITY COMPLIANCE OFFICER , 455

Main Street, Room 109, Worcester, MA 01608\n(If applying via US Mail, please include a completed Application Questionnaire & VSID)\n

Title:

SECURITY COMPLIANCE OFFICER

Department/Division:

\nPublic Facilities\n

Apply Start Date:

\n07/24/2026\n

Apply End Date:

\nOpen Until Filled\n

Type:

\nFull Time\n

Hours:

\n40 Per Week\n

Wage:

\n$23.11 - $28.09 Per Hour\n

Description:

SECURITY COMPLIANCE OFFICER

\nDEPARTMENT

OF PUBLIC FACILITIES

\nCITY

OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Security Compliance Officer for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the Security Compliance Officer patrols and safeguards assigned Public Facilities, which may include adjacent city-owned parking areas, parking garages, or public open spaces connected to the facility. The position will carry out operations related to the safety and security of the building and grounds used by staff, patrons, and visitors. The individual will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. This position will require walking extensively and perform physical checks on departmental facilities during each work shift. The work schedules available will be 2nd shift Monday - Friday 3:00pm to 11:00pm, subject to future change based upon needs of the facility. Additional duties may include first aid response, crowd control, and ability to effectively manage high risk situations. Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS

Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment\nWork to enforce the assigned facilities Conduct Policy and educate the public about the rules and regulations on City of Worcester property\nProactively engage with customers to address issues in order to quickly diffuse situations and minimize disruption\nDiscuss infractions or violations with patrons, assess appropriate actions, and escorts patrons from premises if necessary\nAct as the first point of contact for staff regarding questions or concerns about security or security incidents, often needing immediate assistance\nAssist with serving and enforcing No Trespass Orders issued by the City of Worcester\nRender first aid in medical emergencies\nWork closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations\nStay informed on available resources for social services in the Worcester area and shares with patrons as needed\nPrepare incident reports and establish and maintain files on daily activities and administrative matters\nAssist building custodians with closing the building by clearing all public floors and remaining until all patrons have exited\nContribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort\nActively participate in staff development and training opportunities\nPerform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Ability to act calmly and with composure in difficult situations\nAbility to proactively diffuse and deescalate situations\nAbility to work with minimum supervision\nAbility to prepare meaningful, concise and accurate reports\nAbility to define problems, establish facts and draw valid conclusions\nAbility to address and resolve conflict equitably, seeking common ground and cooperation when possible.\nMust possess excellent observation skills, focus, and attention to detail in order to identify threats quickly\nEffective interpersonal, written, and verbal communication skills\nStrong commitment to consistent excellent customer service to a diverse population in an urban environment\nHigh level of professionalism and commitment to the organization\nAbility to work independently and as part of a team\nAbility to learn and use City technology and communication methods\nAbility to learn and use handheld radios and operating communication systems\nAbility to create positive working relationships with a diverse staff\nAbility to maintain confidentiality\nWorking knowledge of building protective procedures and techniques\nAbility to perform duties requiring considerable walking and exposure to inclement weather\nRegular onsite attendance is required\nAbility to work evenings, nights, and weekends\nAbility to lift to 50 pounds

MINIMUM REQUIREMENTS

High School diploma or equivalent\nPrior experience as a security guard or in a patrol environment\nTwo (2) years of experience in security, public safety, public service, corrections, social services\nAbility to successfully pass a CORI background check

PREFERRED QUALIFICATIONS

Three (3) years of professional experience in a patrol environment\nPrior law enforcement and/or military experience\nOne (1) year of experience with customer service

SALARY RANGE

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