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Job Description
at First Security Bank in Missoula, Montana, United States Job Description About The Role This role provides essential support to branch staff and other departments as needed, with a focus on ensuring consistent adherence to bank policies and procedures. The position also assists the BSA Officer and contributes to teller operations to maintain high standards of service and operational excellence. Additionally, this individual acts as a departmental lead by providing guidance and training to team members.
Major Duties and Responsibilities:
Support branch personnel and cross-functional teams with operational needs and inquiries. Assist the BSA Officer with compliance-related tasks and responsibilities. Perform duties related to bank operations, ensuring accuracy, efficiency, and compliance with internal controls. Deliver exceptional service by interacting professionally and courteously with customers, vendors, the public, and fellow employees. Represent the bank in a manner that upholds its reputation for quality, integrity, and customer service. Provide leadership within the department by offering guidance, support, and oversight to ensure team effectiveness and alignment with organizational goals. Perform routine and periodic operational tasks including audits, reporting ( IOLTA , escheatment, tax), account maintenance ( POD , deceased, dormant), and transaction verification ( IRA , HSA , fraud, corrections). Review and reconcile operational and compliance reports to ensure data integrity across
CIF , DDA
, CD, debit cards, IRAs, Reg D, and more. Provide comprehensive support to branches and departments on cash handling, wires, disputes, account changes, ACH , supplies, and system access issues. Manage user access and permissions for key systems including Fedline, Silverlake, and Synergy; reset passwords for GlobalPay and other platforms. Support commercial electronic payments onboarding and customer inquiries for ACH , wires, RDC , and bill pay; promote self-service tools. Coordinate quarterly branch supply processes and meetings to improve efficiency and empower local teams. Maintain accurate records and ensure compliance with SOX , retention policies, and regulatory requirements. Assist with
BSA / AML / OFAC
compliance tasks including
CIP , CDD / EDD
, CTRs, MIL , and high-risk customer reviews under the guidance of the Division BSA Officer. Provide fraud support and technical expertise related to suspicious activity and transaction monitoring. Promote bank products and services, identify referral opportunities, and train customers on e-banking and treasury tools.
About You Qualifications:
Two to four years of similar or related experience in banking. A high school degree or GED is required.
Knowledge, Skills, Abilities:
Working knowledge of standard office equipment. Skills in areas related to computer operation and use including working knowledge or ability to learn various office software including word processing, spreadsheets, 10-key, and general computer applications.
Communicate Effectively:
both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner. Understands and follows complex written and oral instructions.
Customer Service:
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