Chargeback Analyst I

The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud cardholder dispute cases. Primary duties include researching and resolving cardholder claims of fraud and/or error, processing chargebacks and funds recovery while complying with card association and regulatory guidelines.

Location:

Remote Pay:

$19.00/hour

Duration:

3-month contract (temp)

Key Responsibilities:

• Review, research, and initiate resolution of dispute inquiries from cardholders, credit unions, and internal teams
• Analyze cardholder fraud/dispute documentation; apply appropriate case actions per card association and regulatory guidelines
• Process chargebacks and funds recovery within card association rules and timeframes
• Analyze and interpret merchant responses; determine next steps including Arbitration and Compliance
• Manage dispute cases through all cycles up to final resolution
• Maintain accurate case files, documentation, and notations; generate cardholder correspondence as needed
• Service inbound/outbound cardholder and credit union calls related to dispute cases
• Monitor daily workflow and make recommendations to management based on volumes and trends
• Ensure confidentiality and quality standards are maintained throughout

Requirements:

• High School Diploma or GED required; Associate's degree preferred
• 1+ year customer service experience required
• 1+ year payments experience preferred
• Knowledge of card brands (Visa, Mastercard, Amex, Discover) preferred
• Strong communication, critical thinking, organizational, and time management skills
• Proficiency in word processing and spreadsheet software
• Ability to work independently and in a team in a fast-paced remote environme Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.