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Fraud Dispute Analyst
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ALE Solutions
Remote
Full-Time
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Job Description
What We Need
Corpay is currently looking to hire a Fraud Dispute Analyst within our Fraud division. This position falls under our Finance line of business and is located in Brentwood, TN. In this role, you will be responsible for the analysis of transactions in the financial portfolio, including transactions disputed as Fraud. This position is a key partner in reducing fraud losses through the use of skillful analytics across multiple lines of businesses. This is a high volume fast paced hybrid work environment with two required workdays in office. You will report directly to the Fraud Dispute Manager and regularly collaborate across the organization. How We Work
As a Fraud Dispute Analyst, you will work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood office
Company-issued equipment
Formal, hands-on Training Role Responsibilities
The responsibilities of the role will include: Analyzing dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
Determining which disputes qualify for chargeback to the merchant based on specific criteria.
Developing sound conclusions based on analyses performed.
Supporting the Chargeback Team to ensure all chargebacks are processed timely.
Working with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
Ensuring all Reg E disputes and notifications are processed accurately and timely.
Maintaining dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
Working with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
Effectively assessing current work methodologies and recommend changes when and where necessary.
Assisting the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
Reporting appropriate transactions to the MasterCard tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In. Qualifications & Skills High School diploma with 1+ years customer service and card processing experience.
Experience in fraud analysis and detection is a plus.
OpenWay/Prepaid, Comdata Proprietary and MasterCard platform experience preferred, but not required.
Must be detail oriented with great analytical skills.
Thorough working knowledge of Microsoft Excel.
Must be able to multi-task and prioritize with priorities that change quickly.
Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved.
Must possess good communication skills, written and verbal.
Must be able to work independently.
Must be able to work the following shift/schedule: Monday - Friday, 8:00 am - 5:00 pm Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into 401(k) plan (subject to eligibility requirements)
Company-wide virtual fitness classes
Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
Employee discounts with major providers (wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Engaging culture with company-wide contests and prizes