Quality Control Analyst

Quality Control Analyst at PropertyRate Quality Control Analyst at PropertyRate in Tustin, California Posted in 2 days ago.

Type:

full-time

Job Description:

Quality Control Sr. Analyst [

HYBRID ONSITE OR REMOTE

] PropertyRate is a rapidly growing, venture capital backed Valuation Services Provider to the real estate and mortgage services industry, located in Orange, CA. We are currently seeking a Quality Control Sr. Analyst to join our team. We are passionate about making the often- complex process of home ownership, financing and appraisal process easier for borrowers, lenders and the professionals who help homeowners close their mortgage loans. We offer associates a supportive, casual, and energetic environment with significant opportunity for personal and professional growth and advancement. We provide associates with a meaningful opportunity to impact the culture while gaining exposure and mentorship from senior team members. This role is ideal for a driven problem solver with a high attention to detail and a strong interest in developing their professional expertise and knowledge as both an individual contributor and supportive team member.

Compensation and Benefits:

The Quality Control Sr Analyst will receive a competitive base salary, participation in our quarterly performance bonus plan, health and retirement benefits, and company perks, including frequently catered meals and a great culture. ? $24.04 to $28.85 per hour depending on experience, location and remote status. ? Quarterly Bonus of 5 to 10% of base salary ? Participation in company 401(k) plan ? Medical and dental insurance. ? 10 holidays and 10 days paid time off

Position Description and Responsibilities:

The Sr. Analyst will be responsible for efficiently and thoroughly reviewing appraisal reports that have met escalation thresholds to ensure completeness and compliance with company policies, customer-specific rules and industry standards; clearly communicating any required changes and the underlying reasons for such changes to our independent appraiser partners; accurately categorizing the nature of any errors; and communicating the status and nature of any corrections or changes to an appraisal report. All reviews involve responding to system generated prompts and the manual inspection of standard forms, written property descriptions, property photographs and floor plans. The Sr. Analyst will also be expected to assist with periodic training of the QC Analyst staff (provided and paid for by the company) on mortgage and appraisal related regulations, industry standards and property valuation practices. Working hours and days will depend on shifts and location (with start times from 7am to 10am) and can vary, depending on the workload, with overtime often required during training or seasonal peaks. Depending on location and experience, this position may accommodate a fully remote Associate or a hybrid work schedule with two days per week onsite in our Orange, CA headquarters (schedules and onsite days are consistent from week to week). The company's primary office is located near the Honda Center, Angels Stadium, public transportation, and a wide array of food, retail and housing options. We also have regional offices in the Seattle, Phoenix/Mesa, Provo and Lexington metro areas.

Key responsibilities include:

? The ability to provide creative solutions to team members with transactional questions within our team chat environment, as well as the ability to competently and efficiently review appraisal reports that have met escalation thresholds, to ensure that the Reports conform with all relevant industry standards, state and federal regulations, and customer or company-specific rules; ? Identifying and accurately communicating the nature of missing information and/or errors in a Report to clients, appraisers and team members; ? Efficiently and accurately address problem issues that may be causing a delay or inefficient solution during the course of a transaction's lifetime within our system; ? Respond with guidance when an error, requested change or other problem with a Report requires input from a Sr Analyst or determine when further escalation of a Report to an in-house appraiser, operations executive or Sr. Department manager is required to ensure the issue is resolved correctly and in compliance with appraisal and mortgage regulations and policies; ? Professionally communicating how industry standards, state and federal regulations, and order-specific rules may apply to the correct completion of a Report; ? Promptly and professionally communicating the status of a Report within our review process to clients, appraisers (and other professional services vendors) and team members via our proprietary workflow software, email or phone call. ? Coordinate efforts for all parties involved in a transaction when a creative solution or alternative path is identified to remedy a delay or order that has gone off-track.

Skills and Qualifications:

The Sr. Analyst should have prior experience in Appraisal Review/Underwriting and some experience with Appraisal operations management. While the primary role of the QC Sr Analyst will be to employ technical Appraisal industry knowledge in reviewing reports that have met escalation thresholds for compliance with our standards, all levels of PropertyRate Analysts are expected to carry on our relentless commitment to customer service. A successful Sr Analyst will also enjoy connecting with people, building expertise in new subjects and helping all our stakeholders (who include mortgage lenders, appraisers, borrowers, regulators and team members) achieve their goal of funding mortgage loans in support of home ownership and a stable home financing market. The Sr. Analyst will be required to communicate mortgage and appraisal specific information in plain English, display patience under pressure, and exhibit insight and creative problem-solving skills for all client requests. As customer issues may vary widely and can be complex or urgent, a successful Sr. Analyst will have attention to detail, demonstrate responsiveness and confidently guide team members in a fast-paced environment, while making thoughtful decisions in coordination with Sr. Department management within set policies. The successful candidate will possess effective time management, prioritization, and multi-tasking skills.

Qualified applicants should possess:

? Minimum of High School diploma or equivalent (post-secondary study/degree or industry- specific training strongly preferred); ? Minimum of two years' experience in Appraisal development or Underwriting experience ? Familiarity with the mortgage, real estate, residential services or other consumer banking industries strongly preferred, but not required (industry specific training will be provided to all new Associates); ? Experience with order operations and employing a transactional workflow in coordination with both internal and external clients. ? Excellent phone etiquette and interpersonal/communication skills (written and verbal); ? Facility with basic computer skills including knowledge of Microsoft Office and/or Google Suite; ? Experience with customer relationship management or document processing and workflow software programs preferred, but not required; ? Minimum 45 WPM typing speed. PropertyRate is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.