Management Analyst (MA3)

Description We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity At the Department of Licensing (DOL) , we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Programs and Services Division is looking for a partner to join their team as a Management Analyst. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are a problem-solver with great communication skills, we invite you to apply! Duties As the Management Analyst, you will use your critical thinking and research skills to provide accurate, timely guidance on agency records with a primary focus on driver and vehicle licensing laws. You will turn complex information into actionable recommendations for external customers. Through strong communication, you will deliver training on licensing laws, policies, and procedures to diverse audiences while ensuring shared understanding and compliance. Your work will directly support our mission to help every Washington resident live, work, drive, and thrive. Some of what you will do: Provide feedback to others to improve data accuracy and timeliness that enables internal and external partners to monitor compliance, support informed decision-making, and update training materials. Produce tailored trainings and educational materials, supporting consistent understanding and application of policies, data, and legislative changes relating to internal and external partners. Maintain effective relationship through collaboration, transparency, and accountability with traffic safety partners internal and external to form stronger partnerships. Help evolve the agencies recording keeping practices, to ensure DOL has the highest quality data through researching and identifying anomalies. Qualifications What you will bring to the role: Seven (7) years of demonstrated experience in two or more of the following areas: Conducting research. Interpreting and/or analyzing policies, laws, rules, data, or regulations. Conducting analysis and developing requirements. Consulting on, or leading projects. Managing business operations. Policy development. Training Development Up to two (2) years of relevant education may substitute year for year for experience.

Experience must include:

Two (2) years of experience using Microsoft Word, Excel, Outlook, and Power Point to create, compose, and edit written and illustrated materials, presentations, correspondents, reports, and spreadsheets. Two (2) years of experience composing and maintaining professional level written and verbal correspondence, letters, memos, and reports to communicate & convey information, recommendations, or assessments accurately and effectively, utilizing clear communication guidelines and plain talk principles.

The ability to:

Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. Take action to learn and grow. Take action to meet the needs of others. What may help set you apart: Demonstrated experience interpreting driver and vehicle licensing laws, policies and procedures and using this knowledge to respond to inquiries from internal and external customers and business partners. Demonstrated experience preparing, conducting and/or delivering clear, concise, and professional presentations or informational briefs to external business partners or executive level management, to include organization of materials accurately conveying the information, recommendations, or assessments. Experience working with user interfaces and web-based applications (e.g., DRIVES, OMNIXX, Judicial Access Browser System) to input and retrieve data from department-specific databases, systems, or applications. Experience working within the M365 tools - Lists, Visio SharePoint, OneDrive, OneNote, Planner, Teams, Power Apps, Power Pages, Power Automate, Power BI.

Additional Conditions of employment:

Prior to new hire, a preemployment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Verified reliability and malfeasance check for previous five years of employment. In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the

FBI . DOL

is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations. For information about available accommodations, the interview process, or the position contact Nicole Walters. Supplemental Information Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to

Apply:

Select the Apply button at the top of this job announcement. Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full. Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team . Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team .. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.