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Job Description
This recruitment will remain open until July 11, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on June 18, 2026. It is in the applicant's best interest to submit materials as soon as possible. Make a
Difference:
Protect Consumers & Join Our Dynamic Team! The Office of the Insurance Commissioner (OIC) seeks 2 qualified individuals for the Senior Claims Compliance Analyst (Functional Program Analyst 4) position. These roles are within the Consumer Protection Division and are based out of our Tumwater Office. We are an employer of choice! Here's why: Meaningful work : Ensure a healthy insurance market & protect Washington consumers.
Impactful career:
Make a daily difference in the lives of countless Washingtonians. Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues. Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. About the Position Are you an insurance claims expert who thrives on solving complex problems, interpreting nuanced regulations, and making a meaningful impact for consumers? The Office of the Insurance Commissioner is seeking 2 Senior Claims Compliance Analysts (FPA4) to serve as recognized subject matter experts in insurer claims handling practices and unfair trade practices investigations. In this highly visible role, you will lead independent reviews of the agency's most complex, high-profile, and technically challenging consumer complaints involving property and casualty insurance claims. You will analyze insurer conduct, evaluate compliance with state and federal insurance laws, and work directly with consumers, attorneys, insurance company leadership, legislators, and agency executives to resolve disputes and promote fair treatment of policyholders. These positions play a critical role in advancing the agency's mission to protect consumers, the public interest, and our state's economy through fair and efficient regulation of the insurance industry. If you are passionate about consumer advocacy, regulatory excellence, and using your insuranceexpertiseto drive meaningful outcomes, this is an opportunity to make a lasting impact. This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 4 (FPA 4) vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $5,666- $7,622. Benefits & Perks Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation,sick, etc.) and much more!
Supportive work environment:
We value diversity, professional growth, and collaborative atmosphere.
Wellness programs:
Invest in your well-being with on-site resources and initiatives.
Work-life balance:
Flexible schedules with telework opportunities.
Public service fulfillment:
Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & Development:
Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness,and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more!
Explore our website foradditionalbenefits:
https://www.insurance.wa.gov The duties of the position include but are not limited to: Investigate and analyze complex, high-priority consumer complaints involving insurance claims handling practices and alleged unfair trade practices. Conduct independent reviews of claim denials, settlement decisions, coverage determinations, and adjuster conduct to evaluate compliance with insurance laws and regulations. Research insurance policies, contracts, claims files, and insurer practices to identify potential violations and determine appropriate resolutions. Serve as a technical expert on insurer claims handling standards, unfair claims settlement practices, and insurance regulatory requirements. Collaborate with consumers, attorneys, insurance company representatives, and agency staff to resolve disputes and promote fair treatment of policyholders. Prepare comprehensive complaint analyses, regulatory findings, and recommendations for corrective or enforcement actions. Provide guidance and consultation to agency leadership and staff on complex claims-related and regulatory issues. Support investigations and enforcement activities involving unlawful, unfair, or inequitable insurance practices. Deliver training and technical assistance to agency staff on emerging claims handling, coverage, and compliance issues. Participate in special projects, process improvement initiatives, policy analysis, and cross-agency workgroups to strengthen consumer protection efforts.
Contact Us :
For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-04872 and the job name to the subject line of your email.
Required Qualifications :
Seven (7) years of professional work experience. Experience should include substantive work involving insurance regulation, insurance compliance, market conduct oversight, policy review, regulatory affairs, claim handling, risk management, legal compliance or related field. Relevant experience may include roles such as claims adjuster, insurance compliance analyst, insurance examiner, market conduct examiner, Insurance regulatory analyst, risk management analyst or comparable positions at an insurance company, insurance agency, or at a municipal, state or federal regulatory agency. AND Intermediate-level skills and experience in Microsoft Outlook, Word, and Excel; and Basic PowerPoint. •A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. Academic Degree Equivalency Chart Degree Years of Relevant Experience Equivalency Associate's Degree 2 years of experience Bachelor's Degree 4 years of experience Master's Degree 5 years of experience
Preferred/Desired Qualifications:
Two (2) or more years demonstrated professional level experience with licensure or compliance of regulated entities, including but not limited to financial analysis, audits or examinations, and/or inspection of technical documentation such as business contracts, policies, and agreements. Prior experience as a Functional Program Analyst 3 with the Washington Office of the Insurance Commissioner (OIC) performing licensing application reviews, financial analysis/exams, consumer complaint analysis, or comparable experience with the OIC; or comparable experience with another state's department of insurance. Three (3) years of work experience producing work product that demonstrates scrupulous attention to detail and superior writing skills. Industry professional designations, such as, Accredited Financial Examiner (AFE), Chartered Property Casualty Underwriter (CPCU), Fellow Life Management Institute (FLMI), Certified Insurance Examiner (CIE), Accredited Insurance Examiner (AIE), Associate, Insurance Regulatory Compliance (AIRC), Associate Professional in Insurance Regulation (APIR), or Professional in Insurance Regulation (PIR). Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score "Advanced Mid skill level" on the oral proficiency assessment by the American Council for the Testing of Foreign Languages. Ready to join us? Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! Welcome to the OIC Submit your application today and take the first step towards a rewarding career at the OIC!
Resume:
Required This position is represented by the Washington Federation of State Employees (WFSE). Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FP4_2026-04872 in the subject line. Please do not attachthe DD214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. Contact us : For inquiries about this position, please contact us at R ecruitment@oic.wa.gov and add the requisition number 2026-04872 and job name to the subject line of your email.
