Manager, Credit Resolution UF Health - 4.0 Gainesville, FL Job Details Full-time 21 hours ago Qualifications Performance dashboard reports Stakeholder engagement Financial data reconciliation Defect resolution root cause analysis Healthcare staff management Cash application Team leadership Spreadsheets Coaching Data reporting General ledger maintenance Metrics Reporting Refund processing Performance management Financial issue resolution Medical billing compliance oversight Change management Quality performance measurement Supervising experience Leading team collaboration initiatives Regulatory readiness in healthcare Healthcare financial management Medical billing account reconciliation Operational excellence initiatives Root cause analysis Epic Healthcare performance metrics analysis Healthcare compliance Technical Proficiency Hospital experience

Full Job Description Overview:

Lead and manage credit resolution operations across Hospital and Professional billing to ensure accurate, timely handling of credits, refunds, adjustments, and account reconciliations. Drive policies, controls, and workflows that minimize unapplied/unidentified credits, reduce write-offs, accelerate cash application, and maintain compliance with regulatory, audit, and institutional requirements.

Qualifications:

Education:

Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience:

Minimum of 3 to 4 years of progressive revenue cycle experience , including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree. Minimum of 3 years of supervisory experience in hospital and/or professional billing operations. A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience . Demonstrated experience with Epic and revenue cycle technologies. Proven success leading teams through organizational change and process improvement initiatives.

License/Certification/Registration:

Not required.

Strong technical knowledge of:

Payment posting processes Electronic Remittance Advice (ERA) transactions Lockbox operations Refund workflows General ledger (GL) reconciliation Excellent analytical and problem-solving skills, including the ability to: Conduct root-cause analysis Identify operational issues Implement sustainable corrective actions Proven leadership and coaching abilities, with experience: Establishing productivity standards Monitoring quality metrics Managing team performance and accountability Strong proficiency in: Dashboard reporting Data analysis and interpretation Microsoft Excel Data-driven decision making Effective communication and stakeholder management skills, with the ability to collaborate across: Clinical operations Financial services Information Technology (IT) teams High attention to detail, integrity, and professionalism.

Demonstrated commitment to:

Regulatory compliance Audit readiness Operational accuracy Continuous process improvement.