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Job Description
Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
The Director for this position is responsible for providing strategic direction, operational oversight, and governance for all casino credit and collections activities across assigned properties. This role is responsible for ensuring consistent credit underwriting standards, optimizing portfolio performance, managing credit risk exposure, and driving operational excellence across multiple locations. The Regional Director partners closely with property leadership, finance, operations, and compliance teams to support revenue growth while maintaining strong internal controls and regulatory compliance Essential duties include, but are not limited to: Provides leadership and direction for casino credit and collections operations across multiple properties within the region. Establish standardized policies, procedures, and internal controls to ensure consistency and compliance across all locations. Partners with property leadership, Player Development, and Finance to align credit strategy with business growth objectives. Leads, mentors, and develops property-level credit teams to ensure strong execution and succession planning. Oversees credit issuance, underwriting, and approval processes across the region. Reviews and approves high-value credit applications, limit increases, and exception requests within delegated authority. Evaluates and monitors customer creditworthiness, including ongoing re-verification of financial and gaming data. Ensures consistent application of credit policies, risk tolerance, and approval authority thresholds. Manages the regional credit portfolio, including monitoring exposure, utilization, delinquency, and loss trends. Establishes and tracks key performance indicators (KPIs) for credit issuance, collections, write-offs, and recovery rates. Drives initiatives to improve portfolio quality, risk-adjusted returns, and collection effectiveness. Provides regular reporting and analysis to senior leadership on portfolio performance and risk exposure. Oversees all collection activities across the region, ensuring timely follow-up, recovery, and resolution of outstanding balances. Reviews and directs actions related to delinquent accounts, returned markers, and walk/roll activity. Presents monthly credit and collections updates to leadership and credit committees. Partners with legal and compliance teams on escalated recovery and enforcement actions. Ensures adherence to all internal controls, regulatory requirements, and Tribal gaming regulations. Maintains the integrity and confidentiality of customer financial data and credit information. Oversees daily monitoring of credit activity, returns, and risk indicators across properties. Ensure all credit operations are conducted in accordance with company policy and ethical guidelines. Supports Player Development by facilitating credit access for premium and VIP customers. Maintains executive-level relationships to support high-value customer decisions and approvals. Ensures a high level of guest service and professionalism, even in adverse credit decisions. Provides guidance to teams on communicating credit outcomes effectively while maintaining customer relationships. Reviews gaming history, financial data, and customer behavior to support credit decision-making and risk mitigation. Analyzes trends in credit usage, collections performance, and customer activity to identify opportunities for improvement. Recommends enhancements to systems, reporting, and operational processes. Serves as the key liaison between casino operations, finance, compliance, and player development. Supports enterprise initiatives related to credit systems, process standardization, and operational efficiency. Ensures alignment between regional operations and corporate credit strategy. Promotes a culture of accountability, integrity, and customer service excellence. Acts as a role model and reinforces organizational values across all properties. Leads training and development initiatives to improve technical expertise and service delivery. Attend conferences, public and professional meetings.
Qualifications Experience:
Bachelor's degree in Finance, Accounting, or related field required. Minimum of 7-10 years of experience in casino credit, finance, or related discipline Minimum of 5+ years in leadership roles, preferably overseeing multiple properties or regions Experience with casino credit operations, underwriting, and collections management required Strong knowledge of casino operations, credit risk management, and internal Proficiency with financial systems and reporting tools (e.g., credit systems, Excel) Excellent analytical, organizational, and decision-making skills Strong communication skills, including ability to interact with senior leaders and VIP customers. Ability to lead, mentor, and develop high-performing teams Must be able to obtain and maintain Seminole Tribal Gaming License. Ability to work flexible schedules, including nights, weekends, and holidays. Ability to travel across regional properties as needed
Work Environment:
Duties performed in both office and casino environments, including exposure to noise, secondhand smoke, and high-paced conditions. In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise. May require standing, walking, and lifting up to 25 pounds. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
