Card Services Manager

We are looking for a dynamic and experienced Card Services Manager to join our client's Card Services team in Baton Rouge. In this role, you will oversee the team responsible for managing card programs, ensuring operational efficiency, and delivering exceptional member service. This position requires a strategic thinker who can drive growth, mitigate fraud risks, and uphold compliance standards.

Responsibilities:

Recruit, train, and manage the Card Services Department staff to foster a high-performing team. Ensure the team consistently delivers excellent service to members while improving service standards. Design and implement departmental processes to optimize operational efficiency. Partner with card processors and marketing teams to grow the credit union's card portfolio through promotional efforts. Collaborate with lending and collections departments to align card programs with organizational strategic goals. Monitor and analyze card activity to identify and proactively address debit and credit card fraud. Meet and exceed service and sales benchmarks for the department. Prepare and present monthly reports to track departmental performance and progress. Develop, manage, and oversee the department's budget in alignment with broader organizational objectives. Review and approve credit limit changes, name updates, and other credit maintenance tasks. Bachelor's degree or equivalent combination of education and experience. Minimum of four years of related experience in card services or a similar field. Strong knowledge of compliance regulations such as the Bank Secrecy Act, Reg P, and Patriot Act. Proven ability to manage and supervise teams effectively. Experience with fraud monitoring and prevention strategies for credit and debit cards. Excellent analytical skills to interpret activity reports and develop actionable insights. Familiarity with credit and collections processes, including dispute resolution. Ability to develop and execute departmental budgets and strategic plans. For confidential consideration, please reach out to Julia Hess, Robert Half Recruiting Manager 225-367-2924 Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .