Credit Assistance Specialist Consumer Card- Bilingual Spanish- 2nd Shift

Credit Assistance Specialist Consumer Card- Bilingual Spanish- 2nd Shift Bank of America Phoenix, AZ 85034 Posted about 10 hours New This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Responsibilities:

Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable Determines the right solution for the client while staying within collections compliance guidelines Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct Achieves quality standards and meets key performance indicators Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses

Required Qualifications:

Minimum of one year of customer service experience Excellent verbal and written communication skills Ability to work within the operating hours and days for this position as outlined in the posted job requisition Commitment to exceptional customer service, including the ability to be empathetic and meet client needs Proficient in dealing with customer issues in both a routine and complex environment Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making​​​ Spanish speaking required

Desired Qualifications:

Bachelor's Degree in related field or equivalent work experience Credit assistance and collections experience Inbound/outbound call center experience Banking/financial services experience Knowledge of banking operations

Skills:

Active Listening Attention to Detail Client Solutions Advisory Oral Communications Account Management Adaptability Collaboration Data Collection and Entry Interpret Relevant Laws, Rules, and Regulations Liquidity Management Proficient in both English and Spanish - Successful completion of the language assessment required

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Start Date:

08/03/2026

Schedule:

Monday-Friday 11:00 AM-8:00 PM PT (Rotating Saturdays)

Shift:

2nd shift (United States of America)

Hours Per Week:

40