Card Services Team Lead

Card Services Team Lead

SOUTHERN ENERGY CREDIT UNION

Birmingham, AL Job Details 14 hours ago Qualifications Product development Credit card services Full Job Description The Card Services Team Leader is responsible for providing professional card services to members and ensuring that all card service daily tasks and all issues are addressed in a timely and accurate manner. The Card Services Team Lead reports to the Card Services Manager. This position is a lead for the Card Specialists and will also collaborate with other departmental managers as needed.

Key Responsibilities:

Performs and ensures all daily tasks are accounted for and completed each day Provides daily guidance on credit and debit card issues Responds to email and phone calls from members and internal personnel Works with vendors on processing and system issues Responsible for documenting procedures to ensure accurate and up to date Ensures VISA credit card applications have been processed in a timely manner Works with management on monthly and quarterly reports Maintains the inventory of cards and all equipment for Instant Issue are fully functioning Works with management and vendor on fraud mitigation and trends Monitors credit and debit card transactions for fraudulent behaviors Works with management on product strategies and project implementation

Essential Qualifications and Competencies:

Bachelor's degree or equivalent experience required 3-5 years' experience in Card Services specifically on VISA credit Some supervisory experience preferred Experience with Fiserv strongly preferred Excellent oral, written, and interpersonal communication skills Excellent organizational and time management skills, with an ability to multi-task Solid understanding of technology, card systems, and software Product development and card fraud experience a plus