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YUPRO Placement
Mortgage Servicing Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Credit / Loan Counselor
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Based on Arizona data
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What they do
A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.
$46,519 / year median in Arizona
-12% projected decline
Job Description
Mortgage Servicing Representative YUPRO Placement Tempe, AZ Job Details Full-time | Contract $18 an hour 22 hours ago Qualifications Debt collection phone call Escrow Federal Housing Administration (FHA) loans Leadership Collections account management Full Job Description Mortgage Services Representative-Call center (Tempe, AZ) This is a contract to hire opportunity. This is an 100% onsite. About the Role Join a 100% onsite, high-volume call center supporting homeowners with their mortgage accounts. This role combines customer service, mortgage servicing, payment support, and soft collections. Mortgage experience is a plus, but not required . We're looking for strong communicators who are comfortable helping customers by phone, discussing payments, and learning the mortgage industry. What You'll Do Handle inbound calls about payments, escrow, account balances, payoff requests, and online account access. Process mortgage payments and accurately document customer interactions. Make outbound soft-collection calls regarding past-due payments. Help homeowners understand their accounts and connect them with specialists for payment or hardship solutions. Navigate multiple systems while assisting customers. Meet call quality, productivity, attendance, and schedule expectations. What We're Looking For Strong communication, customer service, and problem-solving skills. Comfortable handling a high volume of calls and discussing past-due payments. Able to multitask and navigate multiple computer systems. Call center, mortgage, banking, financial services, or collections experience is a plus, but not required. Must pass two training assessments with 80% or higher. Must pass required background and credit checks. Reliable transportation and consistent attendance required. 100% onsite — NOT remote or hybrid. Pay & Employment $18.00/hour 90-day attendance bonus opportunity Contract-to-hire with potential conversion after approximately 3 months based on performance and business need YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer