Loan Servicing Specialist Assoc

Loan Servicing Specialist Associate - Limited Term Position (Temp) Job Description The candidate selected for this position is required to work three-days a week at our Op Center in El Segundo, CA.

GENERAL SUMMARY

This position is responsible for day-to-day activities related to servicing functions involving the consumer and mortgage loan portfolios. Manages tasks and functions related to, but limited to member service, cash processing, pay off, title releases, credit reporting, collateral protection insurance, damage claim processing, insurance and protection assistance, vendor oversight, and vault maintenance. Ensures all loan servicing employees provide exceptional member service; assists with the development and maintenance of effective policies and procedures as well as monitoring department compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures all required consumer/mortgage loan servicing activities such as prompt payment posting, loan payoff, auto title release, collateral protection insurance monitoring and tracking, Responsible for credit bureau reporting disputes. Verifies that credit bureau dispute submissions are processed accurately and in a timely manner. Assists with the development and implementation of department operating desktops and ensures departmental compliance. Assists with coordinating the scheduling and completion of work by understanding operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards. Assists Team with oversight of first mortgage loans regarding cash processing, audits, report distribution, member requests and document control, to ensure quality member service with third party vendor. Assists with the administration of Vault responsibilities, as needed, to maintain an accurate and speedy system of vault reconcilement and document procurement. Assists with special projects assigned to Loan Servicing Teams. Participates with all cross-training programs and assignments designated by Loan Servicing Manager.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs other duties including special projects as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

Good analytical and problem-solving skills. Ability to work with all levels of management to resolve problems. Basic in Microsoft Windows, Word, and Excel. Ability to interact with staff within various departments, our members and others met during workday. Be open to learn and apply new information or skills. Work under intensive deadlines. General knowledge of standard office support practices and procedures, including the use of standard office equipment. General knowledge of records management principles and practices, document processing and record keeping. Ability to work in a fast-paced environment. General interpersonal, written, and verbal communication skills. Customer Service, team, and goal -oriented, enhance by a high sense of urgency.

Education, Training and Experience:

Potential candidates for this position must meet the following requirements: High School or equivalent. 1-2 years experience in the mortgage servicing industry or in a customer service-related industry. General knowledge of applicable Regulatory Compliance guidelines. One year of relevant professional-level work experience may be substituted for one year of required education.