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Loan Servicing Associate
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Pine Financial Group
Littleton, CO (In Person)
$70,000 Salary, Full-Time
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Job Description
Loan Servicing Associate Pine Financial Group Littleton, CO Job Details Full-time $60,000 - $80,000 a year 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Microsoft Excel Interpersonal skills Project coordination Legal administrative experience Continuous improvement Attention to detail
Full Job Description Position:
Loan Servicing Associate Location:
10288 West Chatfield Ave, Suite 200, Littleton, CO 80127Industry:
Private Real Estate Lending Pine Financial Group is seeking a highly organized, proactive, and detail-oriented Servicing Associate to support the ongoing administration and management of our growing loan portfolio. This role plays a critical part in supporting borrowers throughout the life of the loan while assisting with servicing operations, loan modifications and extensions, borrower communications, default management, and REO oversight. The ideal candidate is process-driven, relationship-oriented, and comfortable managing multiple priorities in a fast-paced environment. The Servicing Associate will work closely with the servicing, underwriting, legal, and asset management teams to help deliver a best-in-class borrower experience while ensuring strong operational execution across the portfolio. About Pine Financial Group Since 2008, Pine Financial Group has sought to deliver consistent, compelling investment performance with an emphasis on income and capital preservation. Pine Financial Group is a private lender for borrowers who build, develop, and renovate properties and an investment manager for three real estate debt funds. With a service-first, expertise-driven approach, we've originated $1.1B+ in loans across 2,785 deals since 2008 — strengthening communities and generating passive income for investors, with zero principal loss and consistent returns. At Pine, we support each other and take pride in delivering a best-in-class experience for all our clients. We look for team members who take ownership, communicate well, and genuinely enjoy helping clients succeed. Key Responsibilities- Draft loan modification agreements, extension agreements, and related servicing documentation
- Coordinate execution, tracking, and organization of servicing and loan documents
- Monitor loan maturities, insurance expirations, tax deadlines, and servicing exceptions
- Assist with borrower draws, loan administration, and servicing updates
- Conduct routine borrower outreach and payment follow-up to support successful loan performance
- Communicate with borrowers regarding extensions, modifications, payoff requests, and general servicing matters
- Assist with borrower workout communications and coordination during delinquency or default situations
- Track and monitor delinquent loans, foreclosure timelines, bankruptcy activity, and REO assets
- Coordinate with our General Counsel, outside attorneys, foreclosure vendors, brokers, insurance providers, and property managers as needed
- Maintain accurate servicing notes, communication logs, and portfolio reporting within company systems
- Prepare internal servicing reports, portfolio updates, and operational tracking summaries
- Support internal reporting, operational workflows, and process improvement initiatives
- Work collaboratively across departments to ensure timely completion of servicing-related tasks
- Help maintain a high level of responsiveness and service for borrowers, business partners, and internal stakeholders Experience, Qualifications, and Skills
- 2+ years of experience in loan servicing, mortgage operations, collections, real estate, legal administration, or related fields preferred
- Strong organizational and project management skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to professionally manage borrower communications and difficult conversations
- Comfortable working independently and within cross-functional teams in a fast-paced environment
- Proficiency in Microsoft Office, including Excel and Word
- Experience with loan servicing systems, CRM platforms, or document management software preferred
- Knowledge of real estate lending, foreclosure processes, loan workouts, or REO administration is a plus
- Strong interpersonal skills and a service-oriented mindset
- Ability to prioritize tasks, solve problems proactively, and maintain professionalism under pressure What We're Looking For
- A self-starter who takes ownership and follows through
- Someone who thrives in an entrepreneurial and fast-moving environment
- A team player who enjoys helping borrowers and coworkers succeed
- A detail-oriented professional who values organization and accountability
- Someone who communicates clearly, acts with urgency, and brings a positive attitude to the team Compensation and Benefits The base salary range for the position is approximated to be $60,000 to $80,000.