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Default Specialist - Loan Operations

Job

First Federal Bank

Lake City, FL (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/20/2026

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Job Description

See more jobs View Our Website Current Openings Default Specialist - Loan Operations Lake City, FL Lake City, Florida 32055 Full-Time Apply Now At First Federal Bank core values speak to the heart of an organization and are the essence of a company's identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future. Offering a dynamic benefit package that includes but is not limited to: Four Medical Plan Offerings to choose from Employer HSA Contributions (Coverage/Plan exclusions) Employer Provided Life Insurance Policy Annual Health Incentive Annual Wellness Reimbursement Tuition Reimbursement program Generous Match 401k Retirement Plan Paid Sick Leave Paid Vacation Leave 11 Paid Holidays based on the Federal Reserve Calendar If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS

Takes calls daily from customers internal and external. Reviews payment lists, maintains departmental files and prepares and posts debits, credits and other payments as well as posting charge offs, recoveries and booking REO's as needed. Ensures payments are properly credited or applied to customer accounts and in financial institution records. Prepares and monitors reports on status of all past due delinquent accounts and collection activities. Contacts customers regarding delinquent account. Tracks legal documentation, communicate with third parties in regards to legal activities on bankruptcies, foreclosures and other default matters. Scanning loan documentation and file room operations. Provide the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS

High school diploma or equivalent. Excellent customer service skills, including verbal, phone, and written communication. Ability to deal with time constraints, difficult conversations with customers and strong attention to detail. Successful completion of in house training program (if available) or approved outside training program. Good understanding of financial institution products and services. Solid understanding of financial institution policies and procedures. Two years of experience working in a loan related field preferred. Collections experience a plus. Ability to deal with time constraints and strong attention to detail. Extended hours sitting and performing computer tasks may be required. Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank. Bilingual candidates encouraged to apply.