Credit Card Processor

Credit Card Processor Rosen Hotels & Resorts - 4.0 Orlando, FL Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Qualifications Record keeping Computer operation Phone communication Writing skills Research Credit card payment processing High school diploma or GED Financial record maintenance Computer skills Deposits Guest services 1 year Communication skills Entry level Client interaction via phone calls

Full Job Description Summary:

The Credit Card Processor processes all guest inquiries involving closed accounts, accurately deposits all credit card transactions to the Card Processing Center.

Responsibilities:

Answer telephone inquiries. Assist guests with credit card questions or issues for all seven properties. Assist other credit card processors with answers to any questions. Respond both verbally and/or in writing to all inquiries from guests who have left the house, as well as inquiries from credit card companies. Research chargebacks and credit card refunds. Maintain accurate records of all card processing transactions. Assist all other departments with refunds. Authorize net issues with payments and refunds. Comply with the company's drug-free and tobacco/nicotine-free policy. All other duties as assigned.

Experience/Qualifications:

Minimum of 1 year of customer service experience required. Strong written and verbal communication. Excellent collaboration, teamwork, and active listening skills. Strong computer skills and telephone etiquette. Ability to lift to 25 lbs. consistently and 50 lbs. infrequently Must be able to legally work in the USA. Education and Certification(s)/License(s): High school diploma or equivalent required. Discover Life at Rosen Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for. Benefits Our Associates Enjoy Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation Paid Personal Days Tuition Reimbursement Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Family Outreach Center and Many More Benefits We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.