Digital Experience Representative Gold Coast Federal Credit Union - 3.7 West Palm Beach, FL Job Details 7 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Opportunities for advancement Credit union membership Qualifications Live chat Opening bank accounts Financial services customer support Customer relationship building Email customer support Promoting products Texting/chatbox tools Account maintenance Financial transaction processing Phone communication Upselling Client rapport building Greeting customers Client inquiry handling Promoting bank products Account development Compliance with security regulations Cross-selling Credit history review Credit report review Assisting with digital banking services Customer support for financial loans Handling account queries Credit report analysis Guest rapport building Office of Foreign Assets Control (OFAC) Email support Entry level Full Job Description

WORKING FOR GOLD COAST

Are you looking for a career where "People Helping People" is a top priority? Gold Coast is an equal opportunity employer of choice. We welcome all qualified candidates who want to join a progressive, member-focused team! We offer an employee-friendly work environment, rich with opportunities for growth and advancement. We are looking for enthusiastic team players to fill our open positions below. Apply now Working at Gold Coast Gold Coast employs a participative management style that provides the overall concepts that foster continuous improvement in our organization. The member is at the center of all our business activities and provides the basis for our planning and process improvements. By involving employees, in the form of teams and task forces, we will target and bring about improvements from within our organization. Benefits offered to meet your needs: Credit union membership Health, dental and vision insurance Short and long-term disability insurance 401(k) plan Paid time off: vacation, birthday, personal days, and sick leave Tuition assistance Employee assistance program Recognition and awards Credit union services at no charge: online bill paying, checking and more. Benefits may vary for part-time employees. Gold Coast is a drug-free workplace (DFWP) and an equal opportunity employer (EOE). Interested?

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Digital Experience Representative Non-Exempt The Digital Experience Representative serves as the first point of contact for incoming calls, delivering exceptional service with a "we do MORE" attitude. Responsibilities include addressing member inquiries, resolving issues, processing transactions, and promoting credit union products and services to support growth and ensure complete member satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. Give friendly, courteous service by providing information to current and potential members concerning membership eligibility, products and services including loan products and membership benefits. Engage with members across multiple communication channels such as phone, email, secure messaging, and live chat. Support the call center service initiatives with comprehensive knowledge of the credit union product benefits and values for the existing member base, as well as the development of new business. Have a conversation with the member when analyzing the credit report and discuss cross sell opportunities. Utilizing the relationship process, with effective and efficient communication, determine member needs, and open appropriate recommended accounts/services. Ensure that members who utilize GCFCU online loan applications receive prompt efficient and high quality service. Perform all operational duties assigned according to credit union policies and procedures with strict attention to accuracy, timeliness and efficiency. Process teller transactions. Ensure that all proper account disclosures and documents are provided. Knowledgeable in all digital products and services to best support members. Adherence to GCFCU policies and procedures as well as state and federal rules and regulations such as, BSA, Reg. CC, OFAC, TISA, Information Security etc. In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training. Contribute to the attainment of the corporate vision. Service Responsibilities Establish rapport with members by greeting member with an enthusiastic tone of voice and giving undivided attention to him/her. Maintain and present a positive work behavior. Participate in all team meetings and take on leadership roles as assigned. Participate in all product knowledge training to enhance skills. Effectively sell and promote the credit union's products and services in order to exceed members expectations.